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Business Profile

Sporting Goods Retail

Dunhams Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a firearm from Dunhams in ********** on Highway hundred and they had damaged it. I had a really hard time talking to anybody and finally I got a hold of the district manager and he had told me he wasnt gonna do anything for me and that he was going to take possession of the firearm and now I had brought it back to the store to have a returned so it could be fixed and he said he was gonna take possession of my firearm and Im really worried because this could be a huge problem because its registered to me so I would like something done about this

    Business Response

    Date: 09/23/2024

    I would like to look into this further but am confused by his complaint.  Dunhams does not accept returns or exchanges of firearms.  If customers have issues with the firearm, they are generally instructed to contact the manufacturer and it will typically work with the customer directly.  In this instance, I am unsure, did the customer try that?  Instead did the store say it would send his firearm back to the manufacturer?  If so, did he give the store the firearm or is he merely concerned about doing so?  We truly wish to help this customer, we just need a little clarity to do so.

    Thank you.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello, the store has an advertised product, and they will not honor the sale of the it. i told them i already own one and would just like to buy another. i was told they were sold out and i would get a rain check. that was fine by me. next i was told they do not offer rain checks anymore. so, i left the store. it is on their website now as i am writing this.

Dunhams Sports is NOT a BBB Accredited Business.

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