We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motion Picture Producers

Warner Brothers Studio Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motion Picture Producers.

Complaints

This profile includes complaints for Warner Brothers Studio Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Warner Brothers Studio Store has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Warner Brothers Store ,I have ordered several photography prints for the *** , Fargo and Provincetown Community.I specified not to use any titles like bloodline as that is already licensed to ******* **** and ********* respectfully for the ******************* I provide for MPA (Stance for Motion Picture Association).Bottom Line 1627/00702 ******* must immediately stop the interference making metalslug comments about my photography with your agency , I am asking for a apology for your team that ran grotesque comments under receipt ******** calling me a nuisance author filing BBB complaints which is a pattern of **** , ******* behaviors and several other Non Private Companies you may be associated with. This is very disturbing Closing: I furnished photography for you , you cannot give it out to staff as promotions , I retain all rights to Pioneer Equipment , your employees 1. ****** ***** 2. ****** 3. ***** **** 4. ***** *** 5. *** **** 6. ****** ********* Must apologize ******** 1627/00702 NCHIS TTY Disability Notice ******************************************* Trialwitch ********* ********* unique identifier is: 202503301123570807_hotline_webform Submitted Date: 3/30/2025, 11:24:00 AM ACKNOWLEDGMENT LETTER *******************************************

    • Initial Complaint

      Date:12/26/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order WB247431 on 12/20. I dont expect it to be delivered overnight but I expect a way to get in touch with the company. Attempting to send an email to customer service comes back undeliverable. The chat doesnt work and there is no contact number. Where is my order? What is going on? Why cant I reach anyone? When will you ship my order? Why am I being scammed by Warner brothers?

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Shazam on 6/4/23 from Bestbuy. When I opened the box the digital copy had expired. There was no information on the outside of the box stating that the code had expired. This is a deceitful practice. I contacted WB customer service on 6/5 and they said they wouldn’t replace the code .

    Warner Brothers Studio Store is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.