Complaints

This profile includes complaints for Greatwater 360 Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greatwater 360 Auto Care has 15 locations, listed below.

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  Greatwater 360 Auto Care

  5180 37th Ave Hudsonville, MI 49426-1618

• 

  Greatwater 360 Auto Care

  235 S Jefferson St Hastings, MI 49058-1827

• 

  Raymond's Auto & Truck Repair

  2699 E Main St Plainfield, IN 46168-2710

• 

  PFM Auto & Fleet – Castleton

  9501 Corporation Dr Indianapolis, IN 46256-1033

• 

  Herold Family Automotive and Tire

  8916 Day Dr Parma, OH 44129

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, April 28, I brought my car (2015 ***** Malibu) into PFM ************ in ******, ******* to have my brakes checked per an appointment that had been set up the week before. PFM texted me later that morning at 10:54 am with a list of items they "found". Because my reason for bringing the car in had to do with just the brakes, I focused on their list related to brake repair and ignored the other items. The front and rear brake job they quoted to me was for an amount approximating $3,200. Because I was stunned by the amount but wanted to resolve at least part of the issue (since I often transport my granddaughter with that car), I told them to only perform the work on the front brakes (for half that amount). After picking up the car and paying the $1,585 invoice (which stated that I needed work done on both the front and rear brakes) with my credit card later that day, I went to another garage nearby and they quoted me a total cost of $800 to do both the front and rear brakes. I eventually went to the 2nd garage to just have my rear brakes repaired and the total cost was $400. I then returned to *** on Monday, May 5, to ask for a refund for the amount that they overcharged me (approximately $1,100). The 3 gentlemen in the office did nothing to correct the charge on the spot and I left very upset at not only being overcharged the first time, but with their refusal to correct the amount I was over billed during my second visit. Thus, I decided to contact the Better Business Bureau in ************ on Wednesday, May 7, to seek help with this matter. The person I spoke to at length was very helpful and encouraged me to file a complaint on the BBB web site. As of May 13, my credit card has not been refunded any amount by PFM.

  Business Response

  Date: 05/14/2025

  Mr. ******,

  We will have our District Manager ****** ***** reach out to you to discuss this situation. He is on PTO currently, please expect a call from him early next week.

  Thank-you.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23324464
  
  I am rejecting this response because I have yet to receive a phone call or voicemail from District Manager ****** ***** as promised.  Thus, there has been no resolution to my complaint.  However, I ironically just received a text message today (5/28) from *** about the need to bring my car back in to have other issues they identified.  I have no interest in having PFM ever touch my car again given the unresolved complaint.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27/2025 the day of transaction of $2,382 I went in for check engine light for my fuel sensor code , I was told it wasnt the fuel sensor its was the fuel pump . I got the fuel pump fixed but check engine light is back on and the same problem is worst . Took back to get fix they talking about an oil change , nothing about the engine and why it shuts off . Looks to me Ive been scammed or they dont know what their doing . $2,382 for a fuel pump I was fooled all because I believe these people word please help .

  Business Response

  Date: 03/11/2025

  Thanks for reaching out to us.  We will have our District Manager for this location call you as soon as possible.

   

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Auto damaged my vehicle. I paid $2,125.45 for a timing belt package with cooling pump replacement, plus valve cover adjustment and gasket replacement. When I picked up the vehicle, all the lights on the dashboard came on. They said my alternator was overcharging. Coincidentally it went bad while they were working on the vehicle. I paid an additional $470.12 for a new alternator.Over a few weeks an initially quiet squeak grew into a loud constant squeak.Also my coolant was low, so I topped it up (which Ive never had to do in the past - it ALWAYS stayed exactly the same level for years).Since the squeaking continued increasing, I called **********. They told me the tensioner might be bad, and quoted $800. I declined.They replaced the belt under warranty 5/14/24.Later, the squeak returned as bad as ever. One day while changing my oil I noticed power steering fluid leaking onto the serpentine belt! I called. They told me I could spray the belt with brake cleaner and belt conditioner. I replaced the power steering fluid hose although it didn't seem damaged.The cooling reservoir is consistently low. There must be a leak because of the work Eagle Auto did, because it was always constant in the ******** day I opened the hood and saw smoke coming from the engine. I noticed the source: oil seeping from a leaking valve cover gasket which I recently paid them to replace. The last piece of the puzzle fell into place. I woke up early this morning with a flash of insight: all of my problems are connected to Eagle Auto. Everything was fine before them!I request ********** pay to have their work evaluated and fixed by a different shop of my choosing.Could you please help? I request no compensation for my work or the expenses Ive incurred. Id just like to know my vehicle is in good shape because its literally all I have and I depend on it for my livelihood.Eagle Auto damaged it 10/11/23, and I finally realized their culpability on 11/28/24.

  Business Response

  Date: 12/12/2024

  Our District Manager has been or will be in contact with the customer.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22628069
  
  I am rejecting this response because:

  They said they would contact me and I have not been contacted (I am monitoring my calls and voicemail). The number on file is correct although the formatting is weird in the BBB system. 

  Just for extreme clarification, my number is:

  (317) 969-773

  I do hope to receive a call.

  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 12/18/2024

  I'm not sure why this complaint is being managed by BBB **************  The location where the consumer had the work done is in ************?  It has nothing to do with the shops in the ************* area.

  Business Response

  Date: 12/18/2024

  I have asked out District Manager to reach out to you. The phone number that we have in the system was not the number that we had on file. I gave him your correct phone number.

  Customer Answer

  Date: 12/26/2024

  I never received a call from the company. They replied twice that they would call and they did not call. They have not contacted me in any way.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/24 I dropped my 2013 Mercedes-benz C300 sedan off at Butitta Auto Repair Shop with the intention of getting ac repair work done. When I called on Friday, 8/2/24 to set up the appointment I spoke with Hadjii. I explained to him what work was done regarding with the ac. I informed him the AC free was recharged and the ac didn't work because it had a leak somewhere. I informed him that our shop had tested the AC pump which was in working order and the car was not throwing any codes. I was wanting to set up and appointment to see what else was going on with the ac. I asked him the process of how they test the AC and an estimate as to how much it would cost me. Hadjii informed me of their process that it would be a take about an hour at a rate of $150 to inspect the system and to add free to recheck the system. I was looking at the most $200-$250 when everything is said and done. I dropped my car off on Monday. I reinstated my concerns and what work I was looking to have done along with a sensor that I had purchased for the ac system in case if it was the sensor that needed to be replaced. They had the car all day long. I received a phone call close to 5p.m. from them telling me that they did a pre-inspection of the car and it needed a bolt around the muffler clamp and rear brakes. They had also put free in the ac system which it had a leak somewhere so they wanted to install the sensor and recharge the system then it should be good to go. I told them to go ahead thinking that the ac problem would be fixed as they said they had already tested the system. An hour had passed and they gave me a call back saying they installed the new sensor and the car was now throwing another trouble which they didn't know where it was coming from and wanted to retest the system yet again. The shop gave me my car back not fixed and I still had to pay $350.73 which was more than they quoted me without fixing any of the issues.
  
  
  8/6/24 at 12:06 p.m. in the amount of $350.73.

  Business Response

  Date: 09/05/2024

  My name is Rich F******, District
  Manager for the Butitta location in Janesville, Wisconsin.  I called and left a message for *****
  ********* at ************.  My attempt to
  contact the customer, is to discuss a possible solution to this complaint.  Below is the abbreviated version of events:  
  
  The vehicle had the original A/C
  diagnosis approved by the customer which was determined to be the high-pressure
  switch located on the A/C condenser. This was determined both by active trouble
  codes in the A/C module and electrical diagnosis of the original component,
  there was also a minor freon leak at the component. The vehicle was then
  charged with freon and had A/C for a few moments before the vehicle had set
  another trouble code for an open or short circuit in the A/C clutch and
  de-activated the A/C compressor again. This being the time when we requested
  further diagnosis labor to figure out the extent of the new issue. At that time,
  the customer had denied further work, and we removed the new freon to save the
  customer that expense and prepared the vehicle for pickup.
  
  Thank you for your assistance in
  this matter….
  
  Rich F******
  O: 612.772.9998
  M: 612.518.4193
  rf******@greatwatergarages.com
  greatwatergarages.com  
  
  

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I was wrongfully charged for repairs that were not complete. I was charged when car had freon and I supplied the circuit switch. I was given two different prices first when I dropped the car off and then again when I picked up the car. That is why I had chosen to take my car back. 
  
  
  
  Regards,
  
  
  
  ****** *********

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Canganys on *********** and got a quote for $1400.00 to FIX my AC on my **** ***** Trailblazer last week. Went to pick it up. It was $1600.00. Paid it. Drove out of the parking lot and every time I turned the ac on it would die. Took it back. They said $288.00 will fix your problem. Throttle body needs cleaned. Took it back. Paid it, then the ac wouldn't stay cool. Took it back, they said another $900.00 will fix it. Needs a new condenser. Yours is leaking!!!!! So ******* later and no ac still. They should have known that was leaking the first day I took it in and added that into the quote. (Because it was not leaking) they,are just ripping ppl off.

  Business Response

  Date: 10/13/2023

  Hello. I have reached out to our shop location and they have informed me this situation has been rectified with the customer. Our team brought the customer back in and replaced the ** Condenser as a good faith repair for free. We went above and beyond to help this customer out and now we cant get ahold of them to retract the BBB complaint.  What should the next steps be?  Continue to try and get ahold of them?  I know the customer left the shop extremely happy when the free repair was done, but unfortunately this was after the BBB complaint. 

  Thank you. 

  Customer Answer

  Date: 10/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************