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Business Profile

Baker

Sprinkles Donut Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baker.

Complaints

This profile includes complaints for Sprinkles Donut Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sprinkles Donut Shop has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this formal complaint to report discriminatory and retaliatory treatment at Sprinkles Donuts (******* location in ************), as well as a failure of management to investigate or address these *****.Summary of Events On April 25, 2025, I was subjected to condescending treatment by a male employee while placing a large order. When I calmly addressed his tone, he labeled me aggressive, a racially loaded stereotype. He then offered me free items and told me I could contact corporate if I chose. There was no indication I was barred or unwelcome.On May 9, 2025, I was denied service by the same employee, who first claimed I was banned by corporate, then cited discretion. He could not provide a clear reason for this denial. I recorded the interaction, which shows I used my regular voice and was respectful at all times.When I contacted the manager, ******* *********, she failed to investigate, instead repeating the employees narrative and offering only to send me to other locations. She admitted the stores cameras would have shown any alleged aggression, but did not review them. She never followed up as promised. *Note, I sent audio of interaction with employee to her on May 9th. I've attached multiple documents one being a letter to send to Sprinkles.

    • Initial Complaint

      Date:05/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why are the prices missing at Sprinkles Donuts? They refuse to post any kind of signage or menu whatsoever at the ******** location, telling customers clearly how much their bakery items actually cost. Having to verbally ask the clerk what everything costs is a clear violation of the Michigan Scanner Law (aka the Shopping Reform and Modernization Act of 2011). A store-owner stubbornly refusing to post any price-signs is as suspicious as it is poor customer service. The way things are now, the Sprinkles employees are able to easily make up whatever invented price they want, based on the looks of the person who walks in the door. If this company's finances are so bad that they can't even afford to print out proper signage with actual PRICES (like every other restaurant or retail store in town does) then yes, the BBB should urgently look into this mystery. What exactly is Sprinkles trying to hide, by keeping their prices a secret like this?

    Sprinkles Donut Shop is NOT a BBB Accredited Business.

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