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Business Profile

Major Appliance Services

Steffen Family Appliance Repair Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called these folks on September 21 2023 to see about getting an oven repaired. After sending them the make and model, they told me parts for the oven were available. They came to look at it and then a week later said the parts weren't available and asked where they should send the invoice. If they had let me know that it was a possibility that parts wouldn't be available I wouldn't have bothered having them come in the first place.

    Business Response

    Date: 10/10/2023

    ***** is previous customer who had us out to work on a different appliance prior to this. He is aware of how the company billing works and he is aware that payment is always due at time of service. He is also aware that having a technician properly diagnose the unit is the only correct way to determine if parts are going to be available. My secretary was trying to do this customer a favor but what he doesn't understand is that she is not a technician and was only trying to help. He did not even pay for this service so I have no idea what billing dispute/adjustment needs to be done.

    Customer Answer

    Date: 10/12/2023

     
    Complaint: 20685921

    I am rejecting this response because:
    The owner of this scam company needs dissolve any bill that they have for me
    Sincerely,

    ***************************

    Business Response

    Date: 10/23/2023

     We have refused you service due to your refusal to pay your bills. We want no further contact from you. If this harassment continues, we will seek legal counsel for libel. 

Steffen Family Appliance Repair Co. is NOT a BBB Accredited Business.

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