We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

TRUE Community Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a vehicle loan around October 2021. Shortly after, I got an unsecured loan from them. I also had a personal credit card with them and had been working for the company. They terminated me in April 2022 due to medical issues preventing me from attending work, at which time I ceased making payments on the unrelated debts due to being unemployed. In February 2023, they filed in court and obtained a judgment for $2,748.41. I haven't had income since they terminated me and have been unable to pay the debt. The judge advised them that there was nothing the court could do because I have no income.On July 9, 2024, my mom passed away. I need to sell the vehicle to cover expenses related to her passing. On Aug 28, I emailed the collections department per the recommendation of one of their employees and requested they provide me with a release of lien so I could sell the vehicle. They ignored my email. On Sept 3, I sent another email. **** called. I emailed **** and the collections ***** stating that I prefer to use email so I have records and asked them to send my lien release. I told them they're in violation of Michigan law. Per MCL - Section ****** (4)(b), 'No other amount shall be directly or indirectly charged ... or received ... for the filing, recording, or releasing of either of ... a record noting or releasing a lien.' There was no response.On Sept 11, I emailed the CEO, who replied: "... Due to that judgment and the loss caused to the credit union, you are required to pay that loss before receiving any services. I did verify that our Member Solutions Team is handling your situation appropriately. **** does need to speak with you over the phone ..." On Sept 12, I replied to remind her they are violating the law, provided a reference of the law, and requested they immediately send the release of lien. I did not receive a response. They are illegally withholding the release of lien.

    Business Response

    Date: 10/04/2024

    Complaint ******** between ***** ******-********** and TRUE Community Credit Union has been resolved between the two parties.

     

    Customer Answer

    Date: 10/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business and they have indeed agreed to send me my lien release. All it took were complaints made to four different agency's! Goes to show that is common folk need to stand our ground when we know we're being deceived, whether it's a result of ignorance or otherwise. My complaint finally caught the attention of someone who looked further into it and agreed that they were in the wrong. Thank you to ******, who did more than even the CEO ever did. 

    Regards,

    ***** ******-**********

  • Initial Complaint

    Date:12/14/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a bill thru **** pay at True. **** pay said money was sent and hospital said they can not receive electronic payment. ********* is gone and bill pay and True expect us to find it. We have made several calls to fix but to no resolve. We talked to ***** at True and she said it is our problem to resolve. **** pay had the money last and we cant figure out where it went. These are bills sent to ************************************** for $86.62 and $401.72. Neither of which was received by *******************.

    Business Response

    Date: 01/04/2024

    Hello, 

    I have reached out to the consumer in this issue to inform them that the funds were refunded to his account on 12/19/23. 

     

    Thank you, 

    *********************

  • Initial Complaint

    Date:03/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They still put an incorrect account number with *** at the end and that's breaking the law right to the **** Credit Bureaus, if they refuse to correct information after being provided proof of inaccuracy Defamation, willful injury **** Section 623 *******, v. *************************************** US court of appeals for the third circuit court case 115F .3d220 June 9, ****, Filed (D.C. NO. 95-CV-01743).Fine extent of damages incurred by the wronged party, as deemed by the courts. Can you please delete this item off my credit report

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have began this car loan in November 4, 2020 and my payments have always been on autopay. I put in a request for a skip payment for September 5th 2022, and it was not processed courtesy on their end so they moved the payment to October 5, 2022. This miscommunication caused a date to be entered wrong and they skipped my November payment. They claim that communications about missed payments go out 10 days after the due date, which would have been November 14, 2022. I did not receive any communications. I just found out on January , 2023 that I had a payment 31 days past due. This is the 2nd time this has happened. on **** 4, 2023 they told me they would adjust the payment date to **** so it was not late and adjust my loan amount so it reflected onetime payments. That was not the case. They attempted to charge me $182.20 on **** 4, ******************************************** again **** 5, 2023 for the regular payment. TRUE CCU adjusted the dates so that the late payment would not be reported to the credit bureau, but are now stating that I am late on my January payment and have until **** 14 2023 to pay it. Even though my January payment was just processed on **** 5 2023.

TRUE Community Credit Union is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.