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Business Profile

Health Consultants

Fitness 19

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Fitness 19 with the intent to join the gym. Immediately thereafter I suffered a medical emergency which caused me to phone and write the business that I could not join the gym. By phone on 2 occasions and by 1 personal visit the business informed me that my application would be cancelled; but on Sept. 20, 2023 a charge of $39 for an annual membership was charged on my credit card. I want this amount immediately refunded.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I were trying to get back to the gym, the location we had signed up ***********, ** closed and our memberships got transferred to ********, ** location. Mine canceled completely however my husband was still standing. The rep over the phone said i can join again 2 for the price of 1 and my husband had to cancel his membership to get the promotion. He invited for us to go to ********, he said promotion ended in a couple of days which would be end of December 2022. We went to ******** and what we were told was not what actually happened. The manager ***** who we spoke a young fellow he had no customer service skills, was rude and condescended made my husband and myself feel bad. We wanted to start exercising since he said there was nothing he could do for us, we left and went to another location. *************, what a difference we signed up there. However, manager there said my husband membership was going to be charged twice and we needed to talk to ******** manager to have one fee waived. Since he originally wasn't helpful I am asking to have my husband fee for ******* to be waived since February will be charged again. Fitness 19 has no headquarters no one to direct this type of complaints. Thank you.

Fitness 19 is NOT a BBB Accredited Business.

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