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Business Profile

Tanning Salons

Malibu Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Malibu Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Malibu Tan has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2nd I signed myself and my girlfriend up to a tanning subscription. The fee was $62.69 per person, per month. We tanned until January 25 at which point I was no longer interested in tanning. On the night of the 24th I asked for my subscription to be canceled and was told it couldn't be done due to "changes with my account" and that the manager would be informed and they would call me the next day. The next day I was never called, so I went back to malibu tan and once again asked for my subscription to be canceled. This time the young women called her boss and she was able to cancel the subscription and that I would not be billed for the up coming months. Fast forward to the 1st of February I received two charges for $62.69, I called malibu tan right away asking why I was charged and if I could get my money refunded. They said they do not issue refunds and if I wanted to talk to corporate that would be my only option. I called the malibu tan corporate office in Hillsdale for nearly 2 weeks leaving countless messages with various people answering the phone. Each time someone assured me I would get a call back and no one ever does. I'm at a loss and need help.

    Malibu Tan is NOT a BBB Accredited Business.

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