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Business Profile

Auto Repairs

Dykstra's Auto
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought in my Car on Aug 16 after expressing that the car felt like it was shuddering when driving and when braking. They looked at the car and said the Strut, disc pads, rotors, and the shock absorber needed fixing/replacing. Thinking it would solve the problem of why I brought it in, I agreed. I picked it up today and the total was $2,415. As soon as I pulled off the lot I felt the same issue when driving that I had reported and instantly returned to the shop. The lead service advisor, ******* got in the car and felt what I was referring to and then had his head technician do the same. They reported they didnt know what the cause of the shake and took it back into the garage to look it over. If they didnt know the cause of the issue I had brought the car in for- why was I mislead to spend over $2,000? They came back out and said it was an issue with the Cylinder that they missed and the cost for fixing that would be $412.53. They admitted responsibility that they missed the issue and ******* said he would cover the $412 when I asked how they would fix the situation. Fixing the problem I actually brought the car in for was only $412 and took 30 minutes, but I spent $2,415 and they had my car over night. There is no reason they should have done the initial work totaling $2,415 if it did not fix the problem I brought the car in for. I am in no way disputing that the other parts of the vehicle in the car they replaced may have been worn down, but I did not bring my car to them to replace things that were not yet causing problems I was experiencing. The work I authorized to be done was under the assumption it would fix the issue I reported. The first round of work was unnecessary. What fixed my car shudder was what they did the second time I returned to the lot on August 17, totaling $412.53

    Business Response

    Date: 08/18/2022

    Hello, 

    My Name is *************** and I'm the District Manager for ************************* *********. I have reached out to **** and after a good conversation we have come to a resolution. I appreciate **** taking the time to talk and pointing out areas of improvement. It is never our intention to take advantage of a customer and I hope I did my best to express this to ****. Our only goal is to be nice and fix cars and we missed the **** on this one. I hope that in the future **** will return to or ********* location and trust us with her vehicle repairs.   

    Customer Answer

    Date: 08/18/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Maya Cave

Dykstra's Auto is BBB Accredited.

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