We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

Endurance Fitness Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Endurance Fitness Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Endurance Fitness Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my membership, send in doctors note and all per their policy. They accepted the letter along with my key to the gym yet continue to charge. They as of now have over charged $150

      Business Response

      Date: 02/08/2024

      ************** requested a free, early termination of his contract at the suggestion of his chiropractor. We do offer free, early cancellation if you are deemed to be PERMANENTLY disabled which is clearly stated in the contract. When i explained to ************** that i would need a doctors note verifying that he was no longer able to use the facility due to having a permanent disability, he refused. He said, and i quote, " Im not discussing my condition with you either'. When i offered to freeze the account for him, he refused that as well saying " Ill just file a report with the BBB". *** tried to resolve this with him fairly and politely and he refuses to cooperate. I even offered a refund if he could provide the proper documentation and he refused that as well.  We've done nothing wrong and will not refund. Thank you for you time. 

    • Initial Complaint

      Date:12/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had used my 24 month membership at endurance fitness and once that was over i no longer wanted to use their gym as i have my own at my new apartment. Once my membership was over i inquired with the young lady at the front desk and she stated that she will get it cancelled for me. Now 9 months have passed and got charged $25 9 separate times on December 12th 2023, $49.99 1 time on December 12th and $25 one time on december 15th (after speaking to ****** at endurance about the charged i didnt authorised they charged me again). That is a total of $299.99 that i was charged. I would like a refund because i neither authorized the transactions nor did i use their services in return. I spoke to ****** and she said she would talk to "corporate" but i was under the impression that she is the owner? to me it feels like i will never be seeing my money back. She also stated that they had tried calling me and emailing me but i had not recieved one single call or email.

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Endurance Fitness to do month to month because it was my first time going to a gym. I signed a receipt but never any contract. I wanted to cancel the auto pay with them/ subscription to month to month and they said that I had to pay till Feb of ****. I would never.. never sign up for 2 years!! They would not email me or provide me with the policy.. membership guidelines , or the contract they said I signed. I told the front office lady that I will be having surgery soon and that I don't want my account to be charged when I am not going there. She than processed to ask me what surgery I was getting since she was quote on quote a nurse... If she was a nurse she would know that is a HIPAA violation and personal information that SHE SHOULDN'T BE ASKING customers at all!! I no longer want to go to this gym and want no more charges. I was not provided with anything I have has for and just be rudely treated.

    Endurance Fitness Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.