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Business Profile

Grocery Store

Eastwood Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This actually started about 8-9 years ago. So I stopped giving ******* Market business. This same incident happened a few times before I stopped going there. Back in (2016)I visited East main last Wednesday (11-8-2023) I quickly realized that ******* still did not have prices on some of their items. When I went to the counter to pay for my products I ended up getting into it with the same guy I had in the past. He gets mad when you ask about a price then he starts arguing with me. This store has been this way for about 8-9 years. They never have prices on everything. The employee is very rude & disrespectful. He starts stuff with customers then calls the police to play victim. I have been charged different prices on the same items I've purchased over & over again. Again this was a few years back. I stopped going for a few years and just so happen decided to stop there the other day and was treated very rude & disrespected because I asked about a few prices. I have other customers (witnesses) whom have experienced the same experience with this store.

    Business Response

    Date: 11/28/2023

    Sorry to hear that.. I will make sure that I have tag for all items. I already start printing tags .currently all companies have increased the prices and I  do usually  print tags but I was gone for couple months so I didnt print tags.

    Customer Answer

    Date: 12/04/2023

     
    Complaint: 20881169

    I am rejecting this response because: Same issues from 8-9 years ago accrued again 8-9 years today. I think it's a shame to disrespect customers whose giving the store business because they are asking for a price. I use to enjoy shopping at this store but it seems every time you ask the owner about a price( that should be posted anyway) he starts to become angry & mad. If an employee is gonna be gone for long periods of time TRAIN other employees to be able to price items. Every employee should know this method. I have been disrespected by this business to many times. I will never go back to that store AND will encourage the neighborhood to fight against them and don't allow this business to get over on them. IT'S NOT RIGHT! Why would you not post prices? In my opinion: because you can charge whatever you want to charge customers.on a daily. I have my last receipt from this business and I personally would like a refund for the disrespect I received several times while giving this store business. I stop going for a few years after my first negative encounter with the owner. Comes back years later & get the exact same treatment. Thanks for responding to my complaint. Blessings! 



    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** and adult magazine rack is right at the entrance, as soon as you walk in the door. Poorly covered by a piece of torn thick paper. Can see ****** and inappropriate content clearly. This is a convenience store, where children are often present. Also, there are some of us adults dont want to walk into a store to buy a beverage and be forced to see ****. Please make them move to a more discreet location or find a better method to keep it hidden.

Eastwood Market is NOT a BBB Accredited Business.

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