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Business Profile

Hotels

Hilton Garden Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I travel a lot, all over the world, for business and peasure. I am a doctor that works on the *********************, an area that was over looked until I brought attention to it in 1999. They finally tested my theory in **** in 2016 and said I was right, that most people that get vertigo have poor blood flow to the base of the brain on one side, from heridity and/or whiplash/concussion trauma. I have presented and made house calls in 36 ************ when I say the my stay at the ******************** was the worst in 60 years of travel, they better do something about it! ****, the General Manager and *****, the Sales Manager, are not accepting my calls. I am going to start at the end of my stay, the last Sunday of April. My room was robbed by housekeeping, a first for me. The room cleaner stole a $350 reproduction painting of ***** ****** as **** **** that I bought at a silent auction for the ************************************* down the street at the *******. It mysteriously showed up after Officer ******* showed up asking to see footage of the hallway from my room that Sunday about noon. I had late checkout because the function ended at noon. The house boy said he found it where I lost it. Hmmm, that would be next to the door inside my room...I was having my annual board meeting of 15 members including my staff. I ordered $2,000 of food and beverages, including the room. I called Sales twice a day for two weeks, never getting an answer. I asked for another form of contact but never got it. I finished work Friday at 2pm. Got home at 3 and checked my messages before leaving ************ for a cat full of supplies. ***** left a rude message that Noon was the cut off for the deposit (I had signed the contract), but she was in a good mood so she would extended it until 2pm, when she was cancelling my luncheon. Then she left the property to enjoy a long weekend.

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