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Business Profile

Mattresses

TrueSleep Mattress Store

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Gary L

    Date: 03/29/2024

     This is the worst retail mattress store I have ever tried to do business with. I'm saying tried because I purchased Nectar Hybrid mattress on January 12, 2024 then a month and a half later a mattress was delivered to my house on last day of Feb. and it was the wrong mattress. Tried to return it but the sales girl refused to call the guys who delivered it 20 minutes ago. Today is March 29, 2024 which is 79 days from the date of purchase and I still don't have the Nectar I paid for! Sales girl told me not to buy from Amazon because they are not Nectar mattresses but she would match their price. The owner thru a speaker phone call & the head salesgirl have lied to me many times. "The mattress will be here in 10 days to two weeks, The mattress is made in Indiana when the label on the box says made in Mexico. Was told the Indiana Nectar plant was having problems with the Hybrids. When I called the Jeffersonville Indiana plant I was informed they have no paper work with my name or the order number I gave them. Called the Nectar help line but was told because of a Drop Ship situation they cannot help me. I am going to call the company that delivered the mattress and pay them to load it up and then drive with them back to True Sleep (not worried about that pick up fee because it will just added to reimbursement court settlement) then try to get my money back because that salesgirl told me she would not return my money because she does not have the product. I tried calling her 7 times but she would not accept my phone calls. I talked to the Kalamazoo police today and they advised me that they will accompany me to the store because they feel there will be a confrontation. I went to this place to buy from a local business, BIG MISTAKE! plus this scenario is extreme negative advertising for the Nectar Company. All I want is want I purchased, so once again beware of the True Sleep Store on Drake Road in Kalamazoo.

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