Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a car in an auction at Biddergy, the description of the vehicle says it runs and drives, and when I went to go get it. It does not start or drive, i tried charging the battery and it won't hold a charge. I am wanting a refund for it because it is false advertisement.

  

  Business Response

  Date: 06/27/2025

  Buyer won (2) vehicles from our online auction on 6/4/2025.  Buyer has yet to pay for the other vehicle in the amount of $1,673.11.  Buyer emailed us and said he only wants one vehicle and cannot afford the other vehicle.  Buyer agreed to our terms and conditions in our entirety on 5/9/25 which state in multiple areas that all sales are final, all items and sold as is, where as, all bids are legally binding contracts, etc.  We suggest the buyer reviews our terms and conditions in which he agreed to at ******************************************************************************. Buyer's account has been sent to legal for collection.  

  Regarding the Prius and its listing, upon picking up, our lot manager assisted the buyer in starting the vehicle, it is a hybrid, and it appeared the buyer didn't know how to operate the vehicle. Running and driving condition was verified along with video evidence of the condition.  The vehicle in question is a 2008 ****** Prius with ******* miles, winning bid was $1,275.

  In summary, vehicle was sold as described.  The bigger unresolved issue that may result in litigation is the buyer is currently in default of a contract in the amount of $1,673.11.  We urge the buyer to resolve this issue.  

   

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22535571
  
  I am rejecting this response because: no one ever reached out to me after my last attempt to reach them, as I stated in my original complaint. As it also shows in the pictures I provided in my original complaint, the item was listed as in new, working condition. If Biddergy would refund my payment in full, I would be happy to return the item to them and close my complaint. 
  
  Sincerely,
  
  ******* *******d he was not there. The clerk asked me to come by in the morning and to call her first because she could tell me if he was there. When I called on 11/9/2024 at 10:50am, my call was not answered and sent through to a phone tree with no ability to leave a message. This company has sold an item they listed as in new, original box, in new condition that does not work. I have attempted multiple times to remedy this situation and have ultimately been met with no response.

  

  Business Response

  Date: 12/18/2024

  Our terms and conditions do state All items listed for auction are to be sold "as is, where as". All items are sold without warranty of any kind, neither expressed nor implied, all sales are final.  The customer is correct that the item in question was listed as NEW in ORIGINAL PACKAGING.  After further review, the item was tested prior to auction and was in working order.  After the first discussion it appeared that this was an operator error and a manager attempted to instruct the customer on how to operate the unit.  A representative did reach out and did not hear back so it was assumed the customer read the operating instructions.  While not required to do so, if the unit was truly defective we would and still would honor a refund or exchange. 

  

  Business Response

  Date: 01/06/2025

  Our terms and conditions do state All items listed for auction are to be sold "as is, where as". All items are sold without warranty of any kind, neither expressed nor implied, all sales are final.  The customer is correct that the item in question was listed as NEW in ORIGINAL PACKAGING.  After further review, the item was tested prior to auction and was in working order.  After the first discussion it appeared that this was an operator error and a manager attempted to instruct the customer on how to operate the unit.  A representative did reach out and did not hear back so it was assumed the customer read the operating instructions.  While not required to do so, if the unit was truly defective we would and still would honor a refund or exchange. 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************bit talk about a heart. I am glad shes not in the medical professional, but she sure shouldnt be dealing with people at all. There is a remedy to all things and its not to say go ahead and drive that unsafe bike with your terminal illness with the brakes that dont work in the grinding with no insurance all the way home. I doubt it worst experience ever and I just want everyone to know what I went through and to be warned this place should be watched. Maybe somebody should try and bid and go in there and when they send you a paper that says you cannot drive off on it without insurance and things of that nature watch how easy it is to do especially after they are extremely rude and refused to budge on giving you your money back and charging you a fee after you explain the bike was grossly missed described and unsafe to drive. I dont have any pictures of the motorcycle on at this moment, but I can take them if needed and send them over.

  

  Business Response

  Date: 10/11/2023

  This matter has been resolved however here are the details of the situation. 
  

  The motorcycle was listed as runs and drives, new battery and tires.  A photo also was attached to listing showing the error message.  As with all our items, all items are available for inspection prior to auction as all items are sold "as-is, where-as" with no warranties. 

  Upon arriving to pay and pick up the item, the buyer stated he was not driving the item home and declined a license plate therefore insurance was not required.  A staff member witnessed the buyer attempting to get on the item and it was clearly to big for him and he was attempting to find any reason to get out of purchasing the item.  As a resolution, staff offered to relist the item for him with no fees in the next scheduled auction, that was not desired and the buyer left the facility apparently riding the item after telling us that he was not going to be.
  

  It is important to note that this is the 3rd incident with this buyer.  The buyer has created multiple accounts, purchased multiple items and not paid for them, and has backed out of multiple purchases. 

  It is our mission to provide the most accurate descriptions and photos to our potential buyers.  In addition to this, we've invested millions of dollars in our facilities to offer a convenient place for potential buyers to inspect items for themselves.  While items are sold "as-is, where-as" as with any auction, we always work with our buyers when unforeseen issue occurs.
  

• Initial Complaint

  Date:12/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, The businesses response is factually inaccurate.  They made a second payment to me for the disputed amount, so the case is closed.  Except the BBB is lending an "A" rating this business and they are shady af.  They paid me the disputed amount only because I was very persistent, I still had to get the BBB involved.   They passed me from employee-to-employee wasting my time and now yours.  I'm sure I'm not the only one who had bad experiences with these very dishonest people.  They rating you give them should reflect their business practices and the experiences of their customers. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/12/2023

  #********

  This situation has been resolved however more details should be noted.  The first auction was successful and the seller was paid for the high bid amount per contract.  The unit was then relisted under the new seller at their direction and it went for more money than the first time.