Complaints

This profile includes complaints for E&E Enterprises Inc dba The UPS Store 4820's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E&E Enterprises Inc dba The UPS Store 4820 has 3 locations, listed below.

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  E&E Enterprises Inc dba The UPS Store 4820

  5455 Gull Rd Ste D Kalamazoo, MI 49048-7654

• 

  E&E Enterprises Inc dba The UPS Store 4820

  5047 W Main St Kalamazoo, MI 49009-1001

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  E&E Enterprises Inc dba The UPS Store 4820

  6749 S Westnedge Ave Portage, MI 49002-3574

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First week of December 2022 I took a package to the *** store to be wrapped and mailed. A couple days later they called and said the package was dropped and the contents ruined, they were sorry and I needed to email them the receipt they would refund the amount of the items and mailing expense. I immediately emailed the information. No check arrived, on December 16 I went to the store, they again apologized made another copy of receipt. Feb 20, I again went to the store, another copy of the receipt by was made. March 23, I went to the store again, they made a copy of the receipt, on March 31 I received a call from the manager saying the check would go out that day Refund of items ruined and the mailing charges

  Business Response

  Date: 05/15/2023

  *************************

  Thank you for providing the information regarding a customer claim for *********************** for *** shipment 1Z81824A0320135019 that was damaged in December 2022.  The *** claim was not paid until March 2023 and that is unacceptable.  We apologize and provide background information below. 

  To clarify, a check was sent to the customer for $44.93 which cleared our bank on April 14, 2023.  The $44.93 covers the customer's shipping charge of $15.93 and remaining $29.00 is from the receipt provided by the customer who shipped bottled syrup, honey and apple butter.  The customer packed the items and we taped the box for her.  Apparently one of the glass bottles broke during shipment and opened up inside the box damaging the items and the cardboard box.  *** disposed of the entire shipment due to the damage.  The *** Store at ***************** Kalamazoo is a franchise we own and is not part of nor are we employed by ***.  As a franchise, we work directly with *** to help our customers ship their package but we are not in charge of the claims process.  

  At that time, *** was providing claim reimbursement to the customer through the *** ********************** so we were accountable to provide all information required by *** for the claim.  *** reviews the information and provides a refund to the store and we, in turn, send a check to the customer.  This process can take weeks to complete -- especially during December and January, the *** peak season.  In addition, *** was implementing a new process where, as of March 2023, the customer uploads their receipt and information to an online portal at ***.com.  *** then reviews the customer-submitted info and sends payment directly to the customer taking The *** ********************** mostly out of the loop which has saved time and frustrations for all parties.  There is no excuse for this claim taking so long to be completed.  We sincerely apologize.  We are working with the store manager on training for the new system so this will not happen in the future.  

  Respectfully submitted,

  **** Early

  Store Owner