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Business Profile

Spa

Massage Green Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Massage Green Spa gift card from the *********, ** location. It went out of business. On www.massageGreenSpa.com, I've contacted the number provided to get a refund and there is no response. Since I first contacted them, all the ******** locations have closed down except the ****** location. Is there any way to get a refund of my gift card?

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a gift card for Massage Green purchased at the **********. location. location closed and no other locations will accept gift card

  • Initial Complaint

    Date:12/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Massage Green Spa since 2018 (Even during Covid when the business was physically shut down I continued my membership & paid the monthly dues). Because services were not available or very limited due to short staffing by the spring of 2021 my account balance had a large credit (exceeding well over $1000). I asked if I could gift some of my appointments and was told it was a violation of my contract. As such I attempted to book several appointments for myself and spouse, but had a difficult time getting appointments as they had very few options available due to continued staff shortages. On 8/20/21 I emailed the Battle Creek branch and asked for assistance because there was only 1 available date in Sept & 2 available dates for the entire month of October. I received no response. On 9/8/21 I sent the original email to the Kalamazoo branch asking them to kindly reach out to me (same owner for both locations). On 10/5/21 I still hadn't received a response so I continued the email thread (and sent to both branch locations) asking someone to PLEASE reach out to me regarding my concerns. On 9/2/22 I sent an email to Massage Green Spa Corporate Support explaining the situation, lack of response from the local branch franchisee & asked them to help me get this matter resolved. Appointment options were still extremely limited and I had just discovered the credits on my account had been significantly reduced to approx $300, not from use, but presumably as an effort to clear their books. At that time I asked for a full refund, including the amount they deducted/cleared from my balance. On 9/23/22 I sent my 5th email (and included Corporate Support, ** ************* Branch) stating my disappointment and asked them to contact me no later than 9/30/22. As of today, 10/17/22, I have received NO correspondence from this business. I continually pay my monthly dues for member services that have been seriously hampered due to limited availability.

Massage Green Spa is NOT a BBB Accredited Business.

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