Complaints

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• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised price was ****************************************************************************************** to pay 479 and I called to verify price before driving an hour away said he miss labeled it and when I brought up ******** scanner law he said he would just refuse to sell to me. U

  Business Response

  Date: 09/15/2022

  After talking with the manager on staff who had worked with the customer, he explained the situation. As humans, everyone makes an error, in this situation we had produced a larger quantity of sale signs to post in store. It was not advertised outside of the store, in a flyer, or any other form of media, strictly in store only. That being said when we produce these signs, we use a template and typically copy and paste to produce the larger quantities , the manager who made the signs made a pricing error and forgot to change that particular price before moving on to the next one. Fast forward to when the customer was in store and saw the sign for the stand, the manager told him PRIOR to purchase that there was a mistake on the in store sign, the actual item box was marked with the correct price, but D&R still offered a compromise to take some money off the item where we could to try to make up for it. The customer then proceeded to demand the price mentioning the MI Scanner Law. At this point, the customer was not charged, there was no exchange of funds, this all happened prior to any transaction with our cashier registers. This was clearly a mistake caught before the customer made it to the register as we, a business, would never intentionally advertise a price on a brand new product that cost us, the company, more to even carry in our store. We try to maintain fair prices and cater what we can to our customers, but this was a human error, which was fixed before the customer ever even made it out the door.

   

  If you have any further questions or need any more information, please feel free to get in touch with me.

  Thanks!  

   

  **************************************

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17686885
  
  I am rejecting this response because:

  the Sign was clearly labeled that model and stand it was not a copy and past situation. I made it up-to the counter and had everything wrong up and your employee brought up both stands to the counter how do you think they scanned the bar code  before anyone got involved after I questioned the price and even provided a picture of your sign I even called a head before driving 1hour to get the stand to confirm the price and they did confirm it over the phone. Yes I did bring up the scanning law and your manager said that means nothing to him and he would just refuse me service and being s***** about it after everything was wrong up. I asked him there is nothing you can do he offered me another stand that I had no interest in and I could of gotten the same deal on that stand 20 min from home. Pretty said when your competitor store down the road was more willing to give me a discount on your mistake then you were. 

   

  
  Sincerely,
  
  *************************