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Business Profile

Storage Units

National Mini Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit. I let them know when I was moving out. They charged me more because they said they couldnt touch my lock. The. They locked me out and sent me nasty letter saying I owed them money and would continue to owe unless I took the lock off. However they locked me out and I couldnt get access without them present. I went in, signed a form for them to take ****** from my account. I took my lock and left. The next day I see they took ****** from my account instead of 115. 00 which I really shouldnt have had to pay since I gave proper notice. As it turns out they did touch my personal lock they made it do my key wouldnt work and had to fix it so I couldnt get in. As it stands I am paying for a full extra month plus a late fee which I should not have accrued since that was after I gave notice. I called and left messages with local and national and not heard back. Theres more as far as poor customer service but I feel like this is a moving out scam they theyve probably been getting away with for awhile.

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