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Business Profile

Gunsmiths

Motor City Gun Woks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on May 26. Paid them via Paypal per their instructions.Since then it's one excuse or demand after another.The final straw was their demand just a few days ago for me to pay an additional $250.00 for a "City Fee". I refused to pay it and they used that as the excuse to not deliver my purchase. My purchase was being held hostage for the bogus $250.00 fee.I demanded either my purchase be delivered, or I get a refund. Their response to my demand was: "Bye". I don't have my purchase or a refund.

    Business Response

    Date: 06/17/2024

    Motor City ********** **** does not own the website Motorcitygunshop.com It is a fraudulent website and is a scam. We have contacted **** ATF, ICANN & Michigan Attorney General and have not been able to get any help. There is a website on the internet that lists all the Firearm & ammo websites that are fake and will steal your money. If the website does not accept credit cards then you should have known something was not right and you should not have ordered from them. You should be very wary of websites that want payment from methods you cannot recall. ******* should contact Paypal and see if he can get his money back through them, not us.

    Sorry you got scammed *******, you should have done some research first. Especially if the deal sounds too good to be true, it always is.

    Sincerely,

    Motor City ********** ****

     

    Customer Answer

    Date: 06/20/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]
    I can not find a website for MCG "Works", but there is one for MCG "****".  The **** website has a logo at the top that plainly states Motor City Gun Works.      The obvious conclusion is a single company doing business under 2 names, maybe one local store and the other online?                                                                   Also hard to believe that a legit business can't keep such a blatant  use of their business I.D. and information from being used illegally.  I see nothing that proves these are not the same company.  One possibly legit while the other is used to increase profits by scamming people.                                                                           No separate website just seems suspicious also.                                                                                                                                                                                     Sorry, I'm just not convinced yet.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Regards,

    ***************************

Motor City Gun Woks is NOT a BBB Accredited Business.

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