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Business Profile

Entertainment

Galactic Toys and Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a broke item and the seller refuses to issue a refund until I pay shipping cost twice on the item or accept 40% refund. The seller claims on their website to resolve all issues in a timely manner but have created a greater cost and time to me the buyer with no honest resolution.

    Business Response

    Date: 07/14/2023

    Hello,

    We offered the customer a prepaid shipping label for them to return the item and would issue a full refund upon receipt of their damaged item. We also offered a 40% refund if they preferred to keep the item. The customer demanded that we pay them $50 an hour for them to return the product. We informed them that is not our sales policy and that when they checked out on our website they checked a box that stated that they accepted these Sales Terms & conditions. It is our policy to issue a full refund for a damaged item upon receipt of the damaged item but we provide a prepaid shipping label for them to return the item. The customer was being deliberately obtuse and unreasonable in demanding that we pay them $50 an hour in labor for them to return the product so that they could receive their refund. 

    Customer Answer

    Date: 07/17/2023

     
    Complaint: 20192546

    I am rejecting this response because: they refused a full refund and demand that I take time off work to prepare, package, and drive to the local post office  also I explained I do not have a printer to print labels and pay for supplies 

    Sincerely,

    *****************************

Galactic Toys and Games is NOT a BBB Accredited Business.

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