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Business Profile

Storm Windows and Doors

Window World of West MI, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and had windows installed via window world *************. One of the windows will not close all the way, and therefore is unable to seal, unable to lock. I alerted WWWM Immediately it took them about six months to start A response. Since then, a technician has had two visits And there is still no repair. This window is in a childs room on the first floor. Its incredibly dangerous to have it unlocked. I have spoken with them many times and there are still no repair to this day. I spent $4000 on these windows. And they dont work and leave my house vulnerable and unsafe.

    Business Response

    Date: 12/15/2024

    According to our records the windows purchased from Window World were installed in your home on April 12th. We received a phone call on July 17th stating that one of the windows was having a locking issue. We promptly added all information to our service list. There is about a 4-6 week lead time for service appointments currently. The service appointment was scheduled and completed by one of our technicians on August 28th. It was determined at this appointment that new sashes for the window were needed to try and remedy the locking issues. These were placed on order. Parts have about a 2-4 week lead time and again service appointments 4-6. The next service appointment was October 12th. To both the customers' frustration and our own, the factory provided window sashes that did not line up to lock. After an attempt to reorder the parts again and another failed service call in November, we have contacted our factory representative to find a solution on how to remedy the situation for Ms. ********** We completely understand her frustration with our company on this matter as we are also frustrated with our vendor for not being able to provide us with a better solution for Ms. **********  
    While we wait on our factory representative to provide a solution, we will be providing Ms. ********* with a few alternative fixes for the meantime until a permanent solution is reached.  

Window World of West MI, Inc. is BBB Accredited.

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