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Business Profile

Tax Return Preparation

Integrity Tax Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Integrity Tax Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my taxes done by Integrity (was ********) for over ten years. Every year was the same routine. During 2019 I filed an extension for my 2018 taxes due to my wife's medical challenges and an *** audit for 2016. **** (my accountant) had me come to the office several times because of questions regarding the audit. One of the early visits I brought him my standard box of everything 2018 (Monthly envelopes of all transactions and QuickBooks log in info). I signed paperwork for the 2016 audit and believed I was also signing for my *************************************************** 2019.A little over a year ago I received a letter from the *** with a bill stating that I never filed 2018 taxes. The bill was aprox ****** . I called Integrity in a panic and was told **** no longer was an employee, he had been let go, no additional information would be given. They said they did not have any of my 2018 tax info, that I must have it. I searched the entire house multiple times in a panic and called the following week. They looked again and found it. I had a meeting with the manager who said because nothing was signed they were not liable and they offered no help. I hired ************* to help who promised they would be able to have the penalties dropped. This entire process has taken so long only to learn ************* could not help reduce the penalties. Months ago I called and spoke with the manager/owner of Integrity to share my experience. She was concerned and said that this was not right, apologized and said she was going to talk with the last manager I had met with and call me back. She did not. I have called to talk with her and she will not return my calls.My wife suffers with Fibromyalgia and a number of related ailments. We are in the ** on average 5 plus times a year. We have three young children. I am the sole provider. This entire experience was unnecessary, all of this additional anxiety and stress also unnecessary.

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