Complaints

This profile includes complaints for Natural Way Lawn & Tree Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Natural Way Lawn & Tree Care has 4 locations, listed below.

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  Natural Way Lawn & Tree Care

  2481 Brown Rd Lake Orion, MI 48359-1810

  
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  Natural Way Lawn & Tree Care

  23689 Research Dr Farmington Hills, MI 48335-2623

  
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  Natural Way Lawn & Tree Care

  Schaumburg, IL 60173

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  Natural Way Lawn & Tree Care

  29925 Groesbeck Hwy Roseville, MI 48066-1935

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October or November of 2024, I called Natural Way to find out why all my neighbors had received a winterizer treatment but my lawn was skipped. I was told that I only signed up for a lower plan than they did, which sounded silly since I have been paying for lawn service one way or another for the last 8 years, always winterizing. Anyway, I went ahead and winterized my lawn myself. I advised Natural Way over the phone that I did not want to renew service at that time, because I felt I could do a better job myself. Today, March 21, I saw a Natural Way employee pull up and begin fertilizing my lawn. I immediately ran outside and flagged him down. I told him I cancelled service and he said "it automatically renews." I asked him to leave, which he immediately did.Having used Natural Way multiple years in the past, I have usually received an invoice in the mail with a list of services to be paid for. Not this year. We didn't even get the automated phone call advising that someone would be out within 2-3 days like they normally do. This is unacceptable and poor business practice.I immediately called Natural Way's headquarters, and the employee who answered said the last time they had heard from me was in June of last year, which is not even close to true (since I called them about the winterization and cancelled at that time, over the phone).Instead of apologizing for the oversight, she told me that there would be a charge if the guy fertilized more than half of my lawn. He did not, but that is also poor business practice. Natural Way is not authorized to charge anything for services I did not authorize. I no longer want their service and don't want them on my property anymore. Any bills sent, or charges made will be disputed with my credit card provider, or in court for trespass and fraud.

  

  Business Response

  Date: 03/21/2025

  Customer signed up for a five application lawn program on February 14th, 2024, via our website and prepaid for that program the same day. This was an automated signup, with no human interaction. We do in fact show that Mr. **** contacted Natural Way via phone on October 1st, 2024, regarding not having a winterizer application, and we apologize that this was not confirmed with him when he called into our office earlier today. Incoming calls are recorded. Having reviewed that call, while Mr. **** mentioned he would provide the winterizer application himself, there was absolutely zero mention of not wanting to renew service, or cancelling service, for any reason. Mr. **** is correct in stating that he would usually receive an invoice in the mail each year with a list of services to be paid for. These are mailed out at the beginning of January to all of our active customers, this year being no exception. Obviously, we cannot speak to why this was not received. Our system is showing an automated call ahead was placed to Mr. ***** number on March 18th, 2025. The only oversight on our part I can speak to would be in not informing Mr. **** we had record of his October 1st, 2024 call to Natural Way, however we would dispute the insistence that services were cancelled at this time. Still, we have no interest in billing Mr. **** for services he did not want, and his intent to not renew our services is obvious based on him not only intercepting our technician, but also contacting our office immediately. There will be no charge for this service (or partial service) performed today, March 21st, 2025, despite no prior notification to discontinue services. 

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** ****

  Customer Answer

  Date: 03/31/2025

  I just received a bill in the mail from Natural Way for $80.00. It was postmarked March 27, 2025, a day after they responded to this complaint, confirming that they would not be billing me for the services I did not want.

  

  Business Response

  Date: 03/31/2025

  Charges were removed after service was posted. We sre required by ***** to record all applications, requiring us to post this service for which a bill was produced. We have since removed this automatic charge and cancelled the account.