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Business Profile

Alcoholism Treatments

Cognitive Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Treatments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am going to cognitive behavioral therapy classes and they are charging me and not sending me a bill they keep canceling my classes and I told them the first time they canceled them that I just started a new job and I didn't have money to pay them at the moment but they didn't seem to care so I called them back later that day and asked him if I could make it $20 payment and go to class they told me I had to make a minimum payment of $100 so the next week I made $100 payment and I went to class and then the next time I was supposed to go to class they canceled my class so I called and they told me I have to make a full payment of $165 and they won't let me go to class until I do and I can't get off probation until I complete the class. It's obvious that all they care about is money. Now I'm not working and I don't have the money to pay them. The amount that they are charging me doesn't make any sense to me especially when they're not even sending me a bill and telling me how much it is per class. I have done what they told me and I have been making payments every time I go to class so I don't understand what the deal is. I think they are charging me for classes that they didn't send me an invitation for. I feel that they are very unprofessional. When I call and talk to them on the phone 90% of the time when I call they don't answer and they say that they will call me back within 24 to 48 hours and they never call me back. I feel they are extremely unprofessional and disrespectful and their business should be shut down.

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