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Business Profile

Bed and Breakfast

Cozy Koi Bed & Breakfast

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a two night gift certificate for Christmas last year from my father to use next time I came home to visit. The gift certificate expired 1 year after purchase.I was unable to travel to ******** this year due to the fact that I am a firefighter for the ********************* and this past year was hectic. In researching MI law it appears gift certificates of this type are required to be good for 5 years.I called and emailed the business for 3-4 days in a row and finally received a text message back from them stated they would extend the gift certificate one month, which seems in breach of the law.

    Business Response

    Date: 01/25/2023

    This was a gift certificate, not a gift card and therefore does not fall under the 5 year rule.  Furthermore, it was purchased by the father of the recipient not the person complaining!  I both spoke with and emailed him and offered to extend his expired gift certificate one month, which I had no obligation to do.  He was quite rude and quoted this 5 year rule which I looked up to make sure I had no done anything wrong.  I don't feel that he is entitled to anything and had a full year plus one month to use the certificate and failed to do so.

    Sincerely,

    *************************, Innkeeper, ******** Bed and Breakfast

Cozy Koi Bed & Breakfast is NOT a BBB Accredited Business.

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