Complaints

This profile includes complaints for Astera Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astera Credit Union has 4 locations, listed below.

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  Astera Credit Union

  111 S Waverly Rd Lansing, MI 48917-3630

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  Astera Credit Union

  14049 Lindsey Ln Dewitt, MI 48820

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  Astera Credit Union

  428 W Washington St Ionia, MI 48846-1571

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  Astera Credit Union

  137 S Marketplace Blvd Lansing, MI 48917-7756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint on how Astera Credit Union is treating my Elderly Father and me. Me and my Father had a discussion about investing his money in something else different than the bad advice Astera gave my Father a few years ago when he deposited an inheritance from his Mother and Father. Back in April 16th I had my name added to his account ( and a friend taken off his account ) so I could do all his bills and take control of his finances. I do have ***** of ******** of all his finances. But when we added my name I did not think I needed to give them the *** because my name was on his account giving me full access anyway. So I moved some money over ($70,000) from his account to mine (another one that is just in my name) to start the process of investing in another Credit Union with better advice. So shortly after I did that my Father went in to take out some cash and the Teller told him " you don't have ANY money " When in fact he had over $2000 in his savings and $4000 in his checking just none in his 1 money market he had. So they misled him right from there. He freaked out and wanted to talk to the branch Manager His name is ***************************** Manager of the Astera Credit Union at ****************************************************************************. about where all his money went. So I got a phone call and I told them what I did and was doing as my name is on the account too. I provided a *** on top of me already being named on his account. They are holding his money captive and we cant pay his bills per an investigation. It's been 7 weeks and nobody has called me or interviewed me or my Father. They have continuing to LIE to me and my Father as they think I am doing Elder abuse. Per my Father I have only his best interest in mind and nothing else. I Own my own home, I have a 750+ Credit rating, pay all my bills on time, I have worked for GM for 27 years, Team Leader for 17 years, I have nothing but concern and care for my Father. They are making my Father worry everyday over this. BAD BUSINESS!!!