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Business Profile

Gas Station

Citgo Gas Station (AGO #48)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This *** station regularly advertises really low *** prices on their sign, but when you pull in to get ***, ALL of the pumps are either not working or they only have ********* *** available, which is not being sold at the price on their sign. They advertise regular *** at a much lower price than the neighboring *** stations, but ONLY when regular *** isn't available. When their pumps are working, their sign shows their *** at the SAME price as their neighbors. This has been going on for the past couple of months, seemingly 1-2 days per week.This is false advertising a price for something they know is not available. Their price is ONLY listed on the sign as lower, WHEN the pumps aren't working and not at any other time. I can speculate that they do this to draw people into the store, but for people who are only there for ***, it is a major inconvenience and a disappointment when they find they can't buy the *** and then have to fight with traffic when they leave the parking lot. If a *** station does not have the *** to sell, they should have to turn off the sign advertising a price for something they can't provide. At the very least, they should NOT intentionally mislead people by lowering the price when they don't have the *** to sell you.

Citgo Gas Station (AGO #48) is NOT a BBB Accredited Business.

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