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Business Profile

Gymnastics Equipment

Nimble Sports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi BBB,I worked with both the company (Silk ******** ***** and my former apartment building repeatedly to try to resolve this. **** closed my case without resolving it and wouldn't answer calls or reopen it. Silk Maison wouldn't take responsibility by sending a replacement or refund. I'd (still) like a refund or replacement. A replacement's shipping address should be checked and verified with me prior to being sent.I asked the company if I could change my shipping address shortly after making the order. They said they'd check and get back to me, but that they'd either need me to submit a change of address with **** or that they'd send it to the new address on file. The company never got back to me about what I needed to do to receive the order ("due to restructuring of staff at the time", they missed it / forgot to update me), but I proactively decided to submit a change of address form anyway just in case.My address change was completed with **** prior to the item's delivery date. However, **** still delivered the item to my old address. I opened a **** case to address this and recover it.I called the former address's delivery room. They told me that it'd been marked as "return to sender", given that I no longer lived there, and sent proof of it having been marked this in their online system. I called to tell **** this, but found that they'd already closed the case (they'd told me they'd call back after checking with the old address's delivery room). My calls then went unanswered. At some point, I'd been told **** would've sent it back to Silk Maison and to contact them. I contacted Silk Maison, and they insisted that there was nothing to do as it'd been marked as 'delivered' by **** and that they (allegedly) had no return receipt. No one's been willing to take accountability nor progress made. I never received the item, the item's not at the former address, and I never received a refund. Reviews under 3 stars also seem to be hidden.8/18/22; $89.00

Nimble Sports LLC is NOT a BBB Accredited Business.

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