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Business Profile

New Car Dealers

Feldman Chevrolet of Lansing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was at Feldman Chevrolet from Jan - August 2023. When I was able to pick up my car again, there was a dashboard warning that said Service Tire Pressure Monitoring System. This system was working when my car went into the dealership in January. I called Feldman that day and was told that this was not an issue, and to not worry about it. In October, one of the four brand new tires went flat. I again brought up the same issue with the ***** this was not looked into at this point. Today, my vehicle AGAIN was in the shop for the same tire going flat. I once again brought up the ***** Now I am being told that it will cost $130 per tire to repair the system that was working when my car was dropped off in January 2023.

    Business Response

    Date: 07/01/2024

    Thank you for reaching out to us regarding the issue with your vehicles tire pressure monitoring system (****). We sincerely apologize for any inconvenience this situation has caused you.
    We understand your frustration that the **** issue arose after your vehicle was serviced at Feldman Chevrolet earlier this year, and that it was not related to the repair completed during that time.
    Please rest assured that we take your feedback seriously and aim to resolve this matter promptly. We would like to investigate the **** concern thoroughly to determine the root cause and provide a solution to rectify it.
    To assist us in addressing this issue, could you please provide us with your contact information and the best time to reach you? Alternatively, you can contact our service manager ********************* directly at ************ or **************************************].


    Once again, we apologize for any inconvenience this matter has caused and appreciate your understanding as we work towards resolving it.

  • Initial Complaint

    Date:03/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new used, off-lease truck on March 3rd. Sales people were great, until I signed the paperwork. Now I find out, 20 days later, they never payed off my old ************ find out there are discrepancies in the paperwork. Then I find out the frame has mud stuffed into it and is rusting. I have had the truck back three times already and they have screwed me around, so now Im past the 10-day return window. They claim they are handling it, yet everything is lies. They claimed they were sanding on the frame to remove the rust, yet there are no sand marks on the frame. They have tried three times to align the truck and cant even get that right. Im so over this!!! Never buy from Feldman in Lansing.

    Business Response

    Date: 04/02/2024

    To Whom It May ******************** in response to ********************** complaint, ID ********, on 03/30/2024.

    *************** worked directly with both the Sales and Finance Manager to discuss and resolve any and all concerns. Mr. ******* vehicle was paid off on 3/21/2024 and the check was cleared on 3/27/2024. **************** went over his paperwork again with the Finance Manager so he could have a clearer understanding of how his contract read . **************** understood after his questions were answered and shown that there were no discrepancies.

    The Sales Manager and Service Manager took care of the alignment for **************** on 3/23/2024 as soon as we were notified that it was needed, we have record of one visit which is on 3/23/2024. Regarding the mud on the under carriage we cleaned and sprayed it down with a power washer. We also offered to buy him a car wash package to his local car wash that offered under carriage cleaning. **************** agreed that the power washing was the solution that worked best for him.

    There was no discussion of rust or sanding a frame with ****************.

    We addressed Mr. ******* concerns immediately upon notification.  

    If there is anything further **************** would like to discuss we are happy to assist.

    Please feel free to reach out to our General Manager, *******************************, at ***************************************** or ************.

Feldman Chevrolet of Lansing is BBB Accredited.

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