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Business Profile

Property Management

Hunter Lansing Properties LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flooding discovered at 11:30 at night, Maintenance refused to come at night/in rain, yelled until he made me cry, and never showed up. Heard from them finally the next morning. Black mold all over the tiles. Going to be days before anyone comes to fix it. Maintenance who is ON CALL should come. Also, promised a finished basement that was told to be livable but there is no window in basement.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed multiple requests for repairs and bothing is ever done. The requests have been closed with no work done and the office does not handle getting the work done. There is never an available manager to complain to. My heat hasnt worked in a month and I have 2 children and we are freezing! They've been in the process of swndong space heaters for 2 weeks and i had to purchase my own.

    Business Response

    Date: 11/22/2022

    Good afternoon, ****************,

     

    Thank you for reaching to me regarding ******************** concerns. I am in receipt of BBB Case # ******** as of 11/18/2022. I spoke with ******************** 11/14/22 regarding her heat after our discussion  two (2) space heaters were sent to her residence . ******************** observation of her carpet lifting will be assessed for repair 11/18/2022 by maintenance. On 11/17/2022 water to ******************** building had to be shut off shortly (1 hour) to repair a hot water supply line. If, I can assist you any further please do not hesitate to contact me ************.

     

    *************************** 

    Property Manager 
    **************************************************************************

    Office: ************** / Fax: ************** 
    **********************************************************. Lansing, ** 48910 
    https://www.hunterlansing.com

    Customer Answer

    Date: 11/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    Good evening,

         My name is **************************** and *************** to a response from the leasing off where I reside for Hunter Lansing Properties. After a few calls, the leasing manager did have 2 space heaters delivered to my residence. I was also told that the boiler in the building is now functioning and there is still no heat. I put my first request in on 9-28-2022 about not having heat and the request was closed as completed 2 days later. I submitted proof of that in my inital complaint. I also came home from visiting family for the holiday that my lease will not be renewed and without an explanation as to why. I called and am not getting an answer to get an explanation as I am unaware of what the issue could be. Thank you for getting a response for me so quickly! Have a great day! 


    Regards,

    ***********************

  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get ahold of the property manager for Towne Square Apartments; ***********************. This is an ongoing issue that has been happening for weeks. Each time I try to meet with ***** or contact him, I am told by several leasing agents that they are informed to tell me, He is busy, despite being available. I have no other choice but to proceed with legal action considering I cannot get a response. I have tried over and over again so this does not have to be taken to court. I have asked several times for an email or phone number to contact corporate so we can resolve the issue together. I understand that one location is not reflective of your company, but you cannot violate a leasing agreement without contacting the tenant. All I am asking is that I have a meeting or phone call with corporate of Hunter Lansing Properties instead of my attorney.

Hunter Lansing Properties LLC is NOT a BBB Accredited Business.

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