Reviews

Review Details

• Review fromAnnette B

  Date: 07/16/2024

  1 star

  Annette B

  Date: 07/16/2024

  My mother had a reverse mortgage with Compu-link Corporation aka Celina. My mom passed away last year and when we tried to get information they told us they couldn’t give us anything because we wasn’t on the loan after my family worked to get any kind of information we could even going to the court house so much time was passed by they finally sent a letter saying we could buy back the house or live in it and pay them rent till we decide what we’re going to do. How we know what to do with no information. Well they did come back and said they give my mom over $200,000 at the time she signed now a year and seven months they say we owe them over $450,000. My parents are rolling over in their graves.
  

  Celink

  Date: 07/17/2024

  Dear Ms. *****
  
  
  
  We are sorry to hear you had a negative experience regarding your mother’s reverse mortgage. You may contact us by replying to this response, by phone at (866) 654–0020, or by email at [email protected].  
  
  
  
  
  
  
  
  Sincerely,
  
  Reverse Mortgage Servicing Department

• Review fromMichael B.

  Date: 09/15/2023

  1 star

  Michael B.

  Date: 09/15/2023

  Celink is a total nightmare. We made a full price offer on a house on February 22nd, 2023, and as of this date (September 15, 2023) STILL haven't been able to close, all because of delays and incompetence from Celink. The Celink processor is a contractor of a contractor, has a limited understanding of English, is only available via email, and doesn't seem to understand the process he's trying to administer. His messages are confusing and contradictory, when they come at all. Long periods of silence are typical. Because of Celink's incompetence, the house has been sold in a tax sale, cited by the county for being a derelict property, and has sustained continuing water damage from the leaking roof. Celink has cost the lien holder close to $10,000 in additional taxes and fees, has put the sellers family through the wringer with endless and repetitive requests for documents, and has kept a willing buyer waiting for seven+ months. There's no contact information other than the email address of the incompetent processor. No ability to escalate and get help. I'm tempted to fly to the address in Michigan to find a human to speak to, but based on the past several months I suspect its just a PO box in a strip mall! If you can, avoid Celink at all costs.
  

  Celink

  Date: 09/20/2023

  Mr. *****, we are sorry to hear of the frustrations you are experiencing during the home purchase process. If you will please provide us the property address involved, we will be happy to research the situation. You may contact us by replying to this response, by phone at (866) 654–0020, or by email at [email protected].

• Review fromMary F

  Date: 08/05/2022

  1 star
  Rev *** worked well for my parents but once they both had passed away, working with Celink / ************************** was a nightmare. Each time they were contacted for assistance we had to go through the long process of voice mails and being directed to someone else, then emailing information to them and asking for assistance and the replies would say to call. Rarely would they respond and when they did we would get different answers depending on who we spoke to. We had a buyer for the house within a month and each week I would notify them by phone and/or email giving them and update to the status. First we had to clean out 60+ years of items collected by our parents, then complete the sale of the home. I asked them if they needed any documentation regarding the contract for the sale of the home and never received a rely from them. The entire process was completed in less than 90 days, well within the time frame we were all told we had, which was a year. Celink / Finance of America said we did not provide the the necessary documentation, which I had offered on multiple occasions but did not get a response from them telling me what to send. They sent the account to collections who started the process of putting a lien on the property, which cost the estate and additional $1100.00 to clear. I filed complaints and their response was to flood me with copies of documents and paperwork I already had, multiple times. The first person I spoke to when I called to notify them of my mothers death had the nerve to laugh when I told her my mother had died. They don't care and will not assist you. Their customer service is terrible. DO YOUSELF A FAVOR AND DO NOT DO BUSINESS IN ANY FASHION WITH THIS COMPANY !!!!!