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Business Profile

Healthcare Management

Randall Residence, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom was a resident of ******************** in ************ since 2023. I paid the full ******* 2024 services in December, however she passed away on ******* 4th. According to her account, her estate was due a refund of $4,474.76 (not including ******* services provided prior to death). I was told the refund would be processed within 1 month. The refund has not been issued. I have made 8 calls and continue to get the run around. Apparently Randall sold to another company as of February 1. I am told we need to work with the new company, even though the timing indicates this is a Randall responsibility.I have reached out to the new owner who tells me it is a Randall issue.

    Business Response

    Date: 03/01/2024

    We agree that you are owed a refund for 21 days of January calculated at $4,474.36. However, the contract is with ********************, payment was made to ********************, and any refund is due from ********************. Randall Residence was providing management services to ********************. Our contract ended 2/1/24 and we have no authority or access to their accounts to provide the refund.

    I personally reached out to the owner of ******************** and new management group to encourage quick processing of this refund. They provided assurances today that a check has been issued and that *******************************, Executive Director at ********************, would call you with this information.

    Customer Answer

    Date: 03/09/2024

    The expected refund amount was delivered to me on March 4, 2024.

    Thank you very much for your quick and efficient help in this matter.

     

    Sincerely,

    *********************

Randall Residence, LLC is NOT a BBB Accredited Business.

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