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Business Profile

Driveway Sealer

Upston Asphalt Maintenance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $325 in April to coat our drive. He made and cancelled two appointments in June/July. The third appointment on July 16 was a no show with no cancel, with no response to repeated calls in the last two months. We want our drive coated.

    Business Response

    Date: 10/03/2023

    I had lost there paper work, was so busy had forgot. I received there call in late September, but was out of town for a few days & they contacted you the BBB. I called them back when I found the message & scheduled them to have there driveway done this week but also told them if for some reason we cannot because of weather we will return their deposit. So if I do not get it done I will refund their money & all is good 

    Thank you

    **** Upston 

    Upston Asphalt Maintenance 

     

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