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Business Profile

Marine Supplies

Attwood Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received resolution for my issue. Attempted to resolve through the parent company ****** but they stated it was being handled under complaint number ********. I will continue to file complaints until I receive proper response and my complaint is resolved. Complaint ID ******** filed on Nov 1 as stated below:I have two MotorGuide Xi5 I have had numerous problems with. First, the *** and circuit board had to be replaced because it would not function properly with heading or spot lock, after numerous re-calibrations, and correctly setting the offset. This is also after speaking with tech support. So I took the motor an hour and a half away to get repaired. When I got the motor back, during calibration, the head of the motor started smoking and the unit completely burned up. Yes the wiring was absolutely correct and using a proper Marinco plug. So I filed a BBB complaint against MotorGuide and was sent a replacement trolling motor. My very first trip out with it on October 30, in the first two minutes of using the new replacement trolling motor, the motor stopped. There was no power issue. I pulled the motor from the water and tried it while partially deployed, and there is a metal grinding sound coming from inside the motor, which also causes vibration. There is now also a SIGNIFICANT amount of noise showing on the screens of my sonar and down/side imaging that was never there before even with the prior Xi5. Now because of the newest issue, it will yet again have to go back to the shop. This is now 3 trips which equals 9 hours of ************** weeks spent without a trolling motor which significantly affects my fishing, and COMPLETE loss of faith in MotorGuide. At this point, especially with MotorGuide going out of business, I want my money back I originally paid,. This has been a nightmare of a situation to deal with and has completely killed my fishing season during the time I needed my boat the most. This was purchased through ********.

    Business Response

    Date: 12/18/2024

    We are sincerely sorry to hear that Mr. ********** is experiencing an issue with his replacement trolling motor. We are happy to assist under the terms of the warranty if a manufacturing defect is identified during inspection by an authorized service center. In order to move forward with possible warranty assistance, Mr. ********** will need to return the motor to the nearest service center for inspection and diagnosis. 

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22602503

    As stated in the complaint, I have already dropped it off at the same authorized shop I have used before - 4 times now. They said the motor has to be replaced and have no idea when it will be available, as they already have one they said they've been waiting on parts for. These issues are excessive, and now are happening with two trolling motors in a row. This has cost me a lot of time and money dealing with this. The fair thing to do is offer a replacement of a Lowrance due to parts being unavailable to honor the warranty, and MG now being out of business. 

    Sincerely,

    ******* **********

    Business Response

    Date: 12/18/2024

    We have received no contact from the dealer requesting motor replacement or any other assistance. Please ask them to contact our MotorGuide ************************ team for assistance. 

  • Initial Complaint

    Date:07/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought an ****** threaded 3/4 boat seat post. I received a non-threaded post. I called ****** to verify that the part number for the post was correct. I was told it was and I ordered a replacement post with the same number and I received a second post that was non threaded. ) Unopened packages and were not the correct product listed on the package. The customer support was the least helpful of any company I know of. That they would package multiple parts incorrectly and then say our was someone elses responsibility is just too unprofessional.

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a motorguide Xi3 GOs 36 model - made by ****** affiliate, on April 14. 2023. Had vibration issues for the start and then this thing choked itself with the cable while in anchor mode and died in the middle of a lake. This was 2 weeks ago on a Friday. I filed for their exchange program, and got the runaround line never before with any vendor. The current excuse - their computer systems are down. All week. They even put up an autoresponder. Irresponsible garbage company, should have congress look into their business practices and may be break them up. Disappointed does not begin to cover it. Replace my motor!!! Youre ruining my fishing season.

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a MotorGuide tour pro trolling motor spent ******* on it model number ********* serial number ******** took it out one time and it broke. Took it to the nearest service center and they fixed a broke cable but said it has a bad sensor and MotorGuide wont pay for it! It will cost over ****** to fix. So now all I have is a ******* boat anchor.

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, 2021, I purchased a trolling motor from BBG Marine Electronics. On June 2, 2022 I attempted to complete the software update that was mandatory for the unit, upon doing so the unit locked up and was no longer able to be used. Upon contacting Motorguide/Mercury, I was told there were issues with "some" of the updaters and I would have to take the unit to a warranty service center to be fixed and I have done so on July 9. My boat has been sitting at that dealer waiting on an "updater" from Motorguide/Mercury since that time and the updater is not in stock and there is no ETA as to when it will BE in stock. The replacement of control board of the unit will resolve the issue instantly, but I am told that Motorguide/Mercury wants to TRY and see if the updater will fix the software issue, but there is no guarantee that it will and if it doesn't I'm forced to wait even longer for the next "fix" they want to "try". With no arrival date in sight, I am forced to wait for a part that *** never come when there is a perfectly good solution to resolve the issue. In fact, there are several ways this issue can be resolved. Replace the control board as STATED IN YOUR RECALL NOTICE, replace the unit, or refund my money. I paid you $2,500 for a trolling motor that is dead an useless. This issue needs to be resolved expeditiously.

    Business Response

    Date: 09/15/2022

    Mercury Marine/MotorGuide had provided **************** with two options to resolve the issue regarding his motor and USB programmer. On June 06, 2022, he was advised of the option to request a new USB programmer that would ship directly to him. In a subsequent call on June 17, 2022, **************** was advised of the option to visit a local dealer to try to get the motor updated, however, the local dealer that was chosen by **************** did not have the USB Programmer and could not perform the update to the motor until one was sent to them. We were contacted on July 19, 2022, by *********************** & RV, of *****************************************************************************, and a request was made for the USB programmer to be sent to them.

     

    The part has been on backorder through our distribution centers to the dealer network, however, the option remained for **************** to receive a USB programmer direct, which he requested on September 05, 2022. The part was shipped to him on September 07, 2022. We expect this has resolved Mr. ******* complaint.

     

    Best Regards,

     

    ***********************

     

    MotorGuide Support

Attwood Corporation is NOT a BBB Accredited Business.

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