Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Water Softener Supplies

Michigan Soft Water of Western Michigan, Inc.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had wolverine water softener system for over 25 years! NOTE : I thought it was time to put a new one in. Wolverine came out real past to look @ the job and put a new one and the same day! Oct 23 2023. First problem ( they cut my water lines with out asking ) and put a bigger one then what I had! Problem here was when they cut the water lines they did not flush out the lines! Then I started to have issues with the tankless water heater! Problem here was when you don't flush out the system you get small particles clogging up your water heartier all because they did not take the time to flush out after they cut my copper water lines and replaced it with plastic. plugging up the filter blocking flow of the water! NOTE I have a 3 year warranty on both of the system for drinking water, the water tank bladder has gone bad NOT working again after 2 days ! I have called wolverine 5 times now regarding this matter! RESPECT to concerning this matter there is no urgency to get back with me! NOTE They will NOT give you a time or date when WOLVERINE will come out again to fix the problem. Bought 2 systems, ( 1 ) New Water Softener system and plus ( 1 ) water drinking system! if this is the kinda service I get from them I like a full refund on the water drinking system. because the don't care because they got there money and don't seem to wanna come fix there broken system! NOTE it's been over 5 days now and I don't hear a peep from this company! When I did talk to them WOLVERINE they can't or will not say when they are coming ! last time WOLVERINE did this for service they call you 2 hours before coming out without any appointment set up! is this how they do business with people? todays is Thursday sept 12 still haven't heard anything. so refund my money for the drinking water system since you don't have no urgency to come fix this system again after 2 days later!.. Refund the drinking water system because I'm sick of it always being broken. and no service getting it fixed!

    Business Response

    Date: 10/24/2024

    As of 9/23/2024 a service was performed and a warranty restarted as of this date. All equipment is up and working properly.  

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.