Complaints

This profile includes complaints for All-Weather Seal of West Michigan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  All-Weather Seal of West Michigan, Inc.

  319 E Main St Lowell, MI 49331-1713

  
• 

  All-Weather Seal of West Michigan, Inc.

  4306 S M-37 Grawn, MI 49637

  
• 

  All-Weather Seal of West Michigan, Inc.

  5177 W US Highway 10 Ludington, MI 49431-7620

  
• 

  All-Weather Seal of West Michigan, Inc.

  2210 E Mitchell Rd Petoskey, MI 49770-9604

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a demonstration for a replacement shower. When the salesman arrived he asked if my wife was home. She was not, so he informed me he was not allowed to present without both decision makers present. After walking back to his car, he came back and said if I was the decision maker he could make an exception, just don't tell anyone. I am very aware of sales tactics (20 yrs in legitimate sale), and recognized this one immediately, questioning my authority so he could use that later. I told him if at the end he was going to give me a buy today price different from the buy tomorrow price he could leave. He assured that wasn't the case, and they proceeded to give me a buy it today price at the end of his presentation. He questioned my authority to buy when I stated the price was outrageous. Again, all questionable sales tactics used to prey on a weaker consumer. That alone would not warrant me taking the time to file the first complaint I have ever filed. What happened after he left is unacceptable. A few days after he left the phone calls started, telling me that they had a manufacturer quota that would allow them to lower the pricing, and would I speak to a manager. Another standard lie used in sales. After they tried to schedule an in person call I declined. At that point I clearly stated that I was not interested and no more calls would be necessary. Since that time I have received no less than a dozen calls, each time with me expressing I wasn't interested and don't call back. Today they called on Sunday at 10:30 am. Seriously! My son had actually originally signed us up for the sales call at ****** where they offered a $50 gift card for the signup. He did get the card, but after I told him about the harassment he let me know they had been calling him as well. Don't walk away from this company, RUN. High pressure sales and harassment. They are preying on the weak. Not acceptable.

  

  Business Response

  Date: 03/18/2025

  We sincerely apologize for any annoyance or inconvenience cause to Mr. *********** Our in-home consultation policy requires all decision-makers to be present to ensure a thorough discussion of options and pricing, and while our representative may not have communicated this effectively, we will reinforce clearer training. Regarding follow-up communications, our intent is always to assist potential customers, but we sincerely regret any inconvenience caused. Upon being made aware of the complainants request to cease contact, we immediately removed their information from our system and are reinforcing internal procedures to ensure compliance with opt-out requests. We take customer concerns seriously and continuously work to improve our processes. Given the actions taken, we believe this matter has been appropriately addressed and request that the complaint be dismissed. Please let us know if any additional information is required.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recieved several calls from this company, each time telling them i am bot interested and to remove my number from their calling. They have even showed up to my house to try and get me to but their services again i politely said i wasnt interested. They call every couple of weeks and no matter how many times i tell them not to call they still do. And a guy even try and sending someone out to do a quote after we told them no.

  

  Business Response

  Date: 02/17/2025

  We deeply regret any frustration or inconvenience this situation has caused. Please know that we take concerns like this very seriously, and we sincerely apologize for any repeated contact after a request to stop. While our team does canvass in various areas, we completely understand how this could have been frustrating and want to assure you that we respect all requests for no further communication.
  We have immediately removed this individuals information from our system to ensure no further contact occurs. It is never our intention to make anyone feel pressured or unheard, and we truly regret that this was their experience. We appreciate this feedback as an opportunity to improve and will continue to refine our processes to ensure we honor requests promptly and respectfully.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/2024 I paid 50% down payment of $11,841 on a shower installation project. I live in ********* which is 4 hours away from AWS in ******, but I was assured that they have a local showroom in ********. I had until 5:00 on 12/26/2025 to cancel. I reached out earlier that day because I had questions about the quality of the shower door. No one could answer my questions. The deadline passed, but I wasn't worried because I planned to look at the doors in the local showroom in ******** and decide if I wanted one or not. Every time I called the Petoskey showroom, the calls went to the headquarters in ******. They said they had no other numbers for Petoskey and they couldn't have anyone from Petoskey call me. I drove to the showroom and no one was there. I reached out to my sales person ******* ****** several times, but once the cancellation deadline passed she never responded. **** from the service ***** came to the house on January 10 to take measurements. He was not able to answer any of my questions or tell me where I could look at a shower door. He said they didn't have shower doors on the displays because they would get damaged. By this time I had lost all confidence in the company - no one could answer my concerns or put me in touch with someone who could. They advertised a local showroom in ********, but I couldn't reach anyone from there. On January 10th I said I wanted to cancel my shower project. At that point ******* ****** finally emailed after not responding since before the cancellation deadline. I told her and her boss ******* ******** that I was cancelling the project. The only official response I've gotten was an email saying they refuse to cancel and if I don't pay the remaining 50% by February 14th they will come after me for the balance. ( Please see attached letter.)

  

  Business Response

  Date: 02/04/2025

  All Weather Seal fulfilled all contractual obligations, including providing the customer with a clear cancellation period, which expired on 12/26/2024. The customer requested cancellation on 1/10/2025, 15 days after the deadline.
  
  Speculation about product quality is not a valid reason for contract termination. The project was sold as agreed, and materials were ordered accordingly. Our showroom does not display shower doors due to the risk of damage, but our sales team provided all available product details.
  
  Since there were no defects or failures in service, the contract remains binding, and the remaining balance is due per the agreement.
  
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22892162
  
  I am rejecting this response because:

  All Weather Seal misrepresented their local presence in ********. Their website advertises a Petoskey showroom, and I was assured by the sales rep ******* ****** that the company was local. I tried numerous times to contact the Petoskey showroom, by phone and in person. No one was at the showroom, and every call was routed to the ****** office. They could not or would not give me another number to contact someone in ********, nor would they have someone from Petoskey reach out to me. I was only able to speak to customer service people in ******. After the cancellation deadline, ******* ****** ignored my questions. No one with technical knowledge ever responded to my calls. When **** from service came to measure on January 10th, he could not answer any of my concerns. He only said they didn't have any doors on display because they would get broken. That was when I cancelled the project. If they can't help me with my concerns before the installation, I have no confidence in their customer service after the shower is installed. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/04/2025

  All Weather Seal has been transparent about its operations and service coverage in the ******** area. While we have a showroom listed in Petoskey, it is not always staffed, and our main office in ****** handles scheduling and customer inquiries. Our team remains available to assist customers with product information and support.
  
  The cancellation deadline was clearly outlined in the signed contract, and the request to cancel was unfortunately made 15 days after the fact. While we understand the customers concerns, the absence of displayed shower doors does not constitute misrepresentation or grounds for contract termination.
  
  At this time, services have not yet been rendered, and while we appreciate the customers desire for additional reassurance, we remain committed to delivering the quality and professionalism that we were hired for. If there were serious concerns, the customer had the option to cancel the project within the rescind period until receiving further clarification, rather than seeking cancellation after the deadline had passed.
  
  We look forward to moving forward with the project and are confident that the customer will be pleased with the final outcome once installation is complete. Our goal is always to provide a positive experience, and we appreciate the opportunity to do so.
  

  Customer Answer

  Date: 02/10/2025

  I responded to *** on 2/4/2025. They have not responded. I am concerned because they have threatened to come after me for the balance due if I don't schedule the installation by this Friday 2/14/2025. Per the contract, the balance is due upon completion of the project. Since I will not allow them to install the shower, how can they demand payment? I am worried that they plan to continue ignore this BBB complaint and send collections after me. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22892162
  

  I am rejecting this response because:
  

  1. AWS was NOT transparent about the Petoskey showroom. I was assured that they were set up locally in ********. No one said it was staffed part time and that no one would respond to my questions. I was NEVER able to talk to anyone from the ******** area. Every time I tried to call Petoskey, the calls were forwarded to ******, and the people in ****** that fielded the calls were NEVER able to have a service technician call me back. I specifically asked for them to have a technician call me many times with no results. The only calls I got were from sales people.

  2. I haven't been able to get any technical answers from this company. What will happen if there is an issue after installation? 

  3. AWS was great at communicating before the sales call and right up to the cancellation time. Then nothing. My sales person no longer responded. My concerns mounted day after day until I finally said I wanted to cancel. THEN they suddenly were great at communicating again - their legal department jumped right in threatening to send my account to collections. They not only sent it by email, but also by regular mail and a certified letter. 

  AWS is doing business by relying on a contract up front followed by legal threats. Is this really how they want to attract and keep customers? Are they seriously going to send my account to collections? 

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction is 03/23/24. When the salesman was here I told him ( ************************* ) that the windows I wanted were to operate the same way that the windows that were being replaced and they were not. I have contacted the All-Weather Seal and was told that I have signed a contract and they will not replace the window. The two windows that I had opened from the center out and the ones that were replaced did not operate the same as old ones. The left window is the same as old ones and the right one is the same as the left one and not the same as old one.

  

  Business Response

  Date: 06/16/2024

  ****************** we have made many attempts to reach out and try to make right of this. We haven't heard anything back or had any phone calls answered even after leaving messages regarding the reason for the call. We have a service tech coming to your house on 06/17/2024

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21826471
  
  I am rejecting this response because:
  I have not received any phone calls or message from you on this complaint

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/18/2024

  We are taking action to satisfy the customer. We have been out to visit home and have ordered the necessary parts.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21826471
  
  I am rejecting this response because:
  you would think after I spent ********* for 6 windows that I would get the windows that your sales man ************************* and I disgust would be the ones that I ordered
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/25/2024

  After further reviewing the contract, we see that the exact windows that were requested on the contract was what was ordered and installed in the home. When it comes to our slider windows, they only open one way. Thats how theyre made but both sides do open. We have the new screens ordered and should arrive within the next couple weeks. Weve done our best to make right on any and all errors to ensure your satisfaction and can guarantee that whats in the contract was what was completed. Screens will be installed immediately upon arrival to our establishment. 

  Customer Answer

  Date: 06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE AMOUNT PAID FOR THE WINDOWS NOT COMPETITIVE PRICED. THE SALESMAN USED HARD SELL TACTICS DESIGNED TO INDUCE CLOSURE AND AVOID COMPARISON OF PRODUCT, PRICE, QUALITY, AND SERVICE, AND VALUE. WE ORIGINALLY ASKED FOR A WRITTEN ESTIMATE TO COMPARE WITH OTHERS.

  

  Business Response

  Date: 08/21/2024

  Thank you for sharing your feedback with us. We apologize if our sales process felt too assertive or did not meet your expectations. Our goal is always to provide our customers with clear and accurate information so they can make an informed decision about our products and services. We understand the importance of comparing options, and we strive to offer competitive pricing that reflects the quality of our windows and the comprehensive service we provide. Were sorry if you felt there wasnt enough time to consider other estimates. Since your initial feedback, weve made efforts to reach out and discuss your concerns directly. We hope that the follow-up visit addressed these issues to your satisfaction. If there are any further questions or concerns, please feel free to contact us directly. We are committed to ensuring our customers have a positive experience with our company.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After entering a sweepstakes on ******** and receiving a phone call, I initially agreed to schedule an appointment. A few minutes later, I changed my mind, and I called back and cancelled. However, I am still getting calls about scheduling an appointment. I have told them multiple times that I cancelled my appointment and am not interested. They stated twice they would "make a note of that," but they keep calling me from different phone numbers. Below are phone numbers and call times.1/31 at 10:50 AM, 10:54 AM, 1:03 PM, 1:04 PM, and 7:20 PM 2/2 at 11:32 AM and 1:32 PM 2/5 at 10:49 AM, 12:53 PM, and 8:53 PM 2/7 at 10:55 AM and 8:52 PM 2/9 at 10:37 AM 2/17 at 10:08 AM, 12:09 PM, and 2:10 PM 2/21 at 10:45 AM, 12:48 PM, and 2:48 PM ************ ************ ************ ************ ************

  

  Business Response

  Date: 03/04/2024

  We apologize for the inconvenience we have caused you. We have confirmed that we've called you during those times, but we have since marked you Do Not Call on 2/22. We will not be calling you again, and we hope that this resolves any issues you may have with us.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Weather installed a metal roof on our home. in 2014. The roof has leaked since installation. They have come to our home four times over the years. they assured us leak was fixed, but it never is. In November 2023 they again sent a person out, he looked at the roof said he would return when he had ladders with him. He has not returned . Interior plasterboard damaged again by the water leaks. They said the roof would be guaranteed for 50 years, so I believe they should be held responsible.

  

  Business Response

  Date: 01/31/2024

  Mr. **********;
  
  We do apologize for any inconvenience we have caused.
  We have been to your home several times and wish to find a resolution 
  to this issue.  We will be out again Tuesday to rectify this. 
  Thank you for your patience.  

  AWS was at your home in May and again in November of 2023 to remedy this situation.
  The next we heard from you is when you complained to the BBB in January.
  I know this is frustrating for you, but we do need a chance to take care of it. We have responded each and every time.
  

  ***************************
  All Weather seal

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** knocked on my door offering to sell me home improvement items. I decided some new windows would be nice. We walked around the house and he wrote what I wanted so I wrote him a check for $100. They said up to 26 weeks for it to get done. At 26 weeks, they said the loan went through, the windows were being made (even though no one came to measure after he initially measured). He asked if they could go ahead and get the money. When I said no the finance company denied the loan stating my credit is poor. (Im approved after that to refi the home). Then they called and asked if I had 15k to send them. Again, I declined. I am not paying for product or services that I do not receive. As of yet, they have not issued a refund for my $100 deposit. Also, they spelled my name wrong.

  

  Business Response

  Date: 10/16/2024

  After looking into this matter further, we saw that it's being dealt with on the back end of our business in our financing department. The customer has been contacted with further details and to answer any questions or concerns. This matter is getting resolved.
  

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales Representative for All Weather Seal, ***********************, agreed to replace my Sliding Glass Door in the Dining room only if I ordered an additional bank of windows. I agreed to having ****************** in my living room replaced with a single pane rather than 3 windows as it is currently styled. After her sales call I had a visit from another employee at All Weather Seal to remeasure the windows. Suddenly the contact was changed to a smaller size sliding door and 1/3 of the living room picture window being replaced. It has been six months since I placed the order, the installation crew arrived at 3:00 p.m. on 12/15/22 and told me the wrong size windows were ordered. Then the installation Manager ********************* said **** changed my order because it cost less money. I asked for the correct size to be ordered or a refund on my down payment. I heard nothing and sent them a Demand Letter. They have now hired a Negotiator, *********************** from the ********* area to work on their behalf. He is asking why I want my deposit back. I have been mislead and discriminated by this Sales **** *********************** due to my age and for racial remarks she made comparing me to her Mother not having a nice house like mine because she is Native American. I am also handicapped with severe scoliosis and have a hip replacement. **** forced me to sit in a straight backed chair for 3 hours to hear about her poor Native American Mother. I tried to defend myself telling her I worked for 43 years. I told her an hour into the presentation I was ready to order and pay for the windows. She just kept on with her sales pitch, it was cruel. *************************** licence number is **********. Next, I am going to file a complaint against her with the Michigan Construction and Licensing in *******. She is trying to charge me over $9,000 for a 5 ft. Patio Door and a 26" window. There are no timestamps on the photo's she provided on the contact. My initials on the signature line look like they were forged after she left my house. The installation department, ********************* said I should take the 5 foot slider anyway and they could slap some 2 x 4's in the one foot gap to fill in the extra space. I don't want to accept that, it will look terrible. The Area on Aging advised me to file a complaint with the BBB and get advise from Legal Aid of West Michigan.

  

  Business Response

  Date: 12/07/2022

  ***********
  
  
  As previously discussed, you applied for credit with AWSWM, you were denied by our financial institutions. We NEVER got a check or cashed a check from you. You made a check out to a different company and now youd like us to solve your problems. You made a transaction with a completely different company. While I have sympathy for your situation - this certainly is not our responsibility. If we had a person employed that did something on the side with youthat we have ZERO knowledge of until you call us, how can we be made to blame and now a complaint with the BBB- when weve tried to help you and have done nothing wrong.

  Thats similar to if I went to a nice car dealership and decide that the price is too high. Then later on seeing their employee somewhere else and buying a completely different type of car. If it were to break down- I should complain about the dealership, that I decided I didnt want to buy from. 
  
  
  ***************************
  All-Weather Seal of WM

  

  Business Response

  Date: 12/08/2022

  ******,

  
  You have continuously bullied, lied and have made racial/negative remarks about our representative **** over and over again. The contract was emailed over to you. The contract that YOU signed and initialed in several spots when our rep **** was in your house - all of our contracts/documents are done electronically for this very reason. You repetitively have done nothing but harass and make up lies. Additionally, in this complaint you mentioned how you are an elderly, disabled woman but in your ongoing rants to me you tell me you're a professional woman, who has built homes and been in charge of large building projects.  
  You have costs us hundreds of dollars beyond what was costed out for your project and now you are making a baseless, false lie. 
  
  
  

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payed $31.000 for a metal roof with a LIFETIME gerentee only to have it leak.A kid,s sleeping bag was damaged from water leaking also my wood stove metal exhust pipes were rusted from water pouring down around the chimney area. Repair attempts were done 4 times,Also the 3rd repair I was on the property 4 men come over used 1 peice of my metal roofing and scraped off the abrasive sand coating they put that peice in there truck than as they were packing up to leave one of the guys runs over uncovers my larp and took another peice and DROVE AWAY.

  

  Business Response

  Date: 09/20/2022

  **********************,

  ********************** had a pre-existing issue with the chimney (which we do not service) and a poor roof design. Every time Mr. ********* has called us, we have responded in a timely manner and, if not the same day, the day after, visited his home.

  The last time we drove out to his home, he refused to give us access to inspect his roof. This was due to the fact that our crew is Hispanic, even though they speak fluent English, and has never been an issue in the past.

  Furthermore, the roofing material that Mr. ********* is referring to is owned by All-Weather Seal of West Michigan. It is clearly stated in the contract we agreed upon that any leftover material is owned by ****************, and the homeowner is not charged for it.

  We were requested to leave. The project/job has been finished and finished well. Mr. ********* is rude, racist and illiterate.
  
  ***************************
  All-Weather Seal of WM

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17579085
  
  I am rejecting this response because: 

  Good morning,reviewing the All weather seal letter from *****-there is no pre exsisting issue with my BRICK chimeney

  the roof is leaking not the chimney.The roof was repitched as recomended by the company-part of the roof service.

  As ***** stated poor roof design,well thats why theres roofing companies to FIX HOMES WITH ROOF ISSUES.The

  last time a person from all weather seal was at my property was when I said I do not what some one at my property

  at this time. I had said this to ***** who later I found out was the company owner.The next day without warning I get

  a phone call from someone to look at my roof.There was NO HISPANIC CREW only one person who said he was pulled 

  off a job several hours drive away by ***** to come to my house.With out trying to reveal to much of my issues ,I told him

  I am having this roof inspected by a 3rd party ,no more putting on glue.I said I,m sorry for you having to drive here,but its

  not my call ,***** sent you here.I have talked to ***** on one time and he was kind of demanding and rude too,then sends 

  some one to my house without TELLING ME. About the meterials that were left behind ,not many were at my property along

  while ago,I mentioned this when a crew member before leaving on the 4th repair job took some items and drove away.

  In the past I Have brought up in the past to them about some minor items damaged by water leaking from the roof  installed

  by all weather seal,no action taken.Mentioned this 2 times someone called ******, no reply what so ever.Scotts summery of 

  me in one conversation-rude,racist,and illiterate. To sum it up h*** yes I WAS ANGRY after calling 4 times with a leaking roof

  sure might have been RUDE-GUILTY.How would you feel if you payed $30,000 for a leaky roof to have fixed 4 times with

  glue---STILL LEAKING.Racist --- the new buzz word in *******,OK when I had a complaint about the damaged items 

  from the leaking roof ,I MENTIONED that the crew that done the work someone took 2 peices of metal and drove away.

  I was asked by some woman at all weather seal who took something from your property. So you give a discription---   I

  there were 4 guys ,only one spoke english.How racist is that- what do you think of this ***** as a company owner

  not to good.

  
  

                  As far as my position on this I  am willing to talk to a representitve in a calm manner to get this roof 

                 properly fixed.NO glue around the chimney.They need to take the metal off and find the leak the right 

                 way.I would like to talk to some one respectable and resolve this as all weather seal has a lifetime 

                 warrenty.I  need to fix this as I DON,T NEED THIS STRESS FIGHTING WITH THIS COMPANY.

  
  

  
  

  
  

  
  

                                                         Thank you 

                                                                             ******* B     

  
  

  

  Business Response

  Date: 09/23/2022

  We are happy to solve any issues with any product we install, as we always have been; however, we refuse to be belittled, talked down to or subject our employees to racist

  and hostile remarks. You are a terrible human and you need to know that, your poor wife and kids. We will pray for all of you. 

  Below we have the comments/verbiage from the voicemail you left at our office, since all of our calls are on a recorded line. 
  
  

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17579085
  
  I am rejecting this response because:

  First of all, I am disabled veteran with ptsd. When issues arise i get really angry. I apoligize if i came across as rude. I have no issues regards to race, gender, etc. Whenever i called about the leaks they did send someone out in a timely manner, but all they did was use caulk or whatever, which did NOT stop the leaks. I have not received any information or suggestions on how we can fix these issues, which of course angers me even more. And we are still leaking. No attempts were made to resolve the issues regarding the sleeping bag that was damaged in the water leaks. Also i find it rude that instead of offering resolutions all i am being accused of is being rude and racist. Anyone facing these issues would be angry, especially if it doesn't get resolved at all especially paying the price we paid for the roof. I would be much more satisfied about this if at least they could agree on offering alternatives to fixing the leak, such as actually finding out where the leak is coming from instead of guessing and just applying caulk/glue, etc.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/05/2022

  We have scheduled another service appointment yet again.
  We hope you wont no show us or tell us we cant work on it.
  
  

  Found below is the call like we mentioned as well:

  AWS Employee: Its a great day here at All-Weather Seal. My name is *****, what can I do to help you out today?
  **********************: Oh, you can help me out, hows the weather down where you are?
  AWS Employee: Im sure its probably not the best. Im assuming its still raining here but what makes you ask?
  **********************: Because I bought one of your crappy roofs and its leaking for the 5th f****** time. Like it usually does. Im going to tell you this, Im guessing this is ******. Are you in ******?
  AWS Employee: I am, yes
  **********************: Well, its f****** pouring rain, Ive had this ******* roof. Ive had it on, they do their work, and it looks great. The only problem I ask is that I had a leak around the chimney. They said somebody a couple of months after they first did it. They send somebody to put some putty on there saying, oh its good, no it wasnt. it leaked again, Im not going to get into any details but then it happened again, and it happened again. And then it happened again. And they sent monkeys over, either one or two people.They climb their a** on the roof and they, of course you have an astronomical price far more than any other company does. But I sell for it, I admit it, I was a f****** idiot. I shouldve went to other companies but I didnt. they boasted theyre so good and this and that. I had some leftover materials and they asked if they could use a piece of that. You know a big a** sheet of metal with this texture on it, they wanted to scrape it off. Okay, they did. They scrape some of that off to mix with the putty. That guy did that. I dont know how many f****** months ago, that thing leaked again. Then, the final, the last one, no it wasnt. It was the fourth one, the fourth one came over, it was four guys. Three non-English speaking folks, Im guessing of Mexican decent. One that could speak English. They got up, they did their thing. I had some material left over, because Ive been hospitalized and had illnesses.
  AWS Employee: Gotcha.
  **********************: They go over and take one of my pieces of material and use it to scrape some of the stuff off, it aint like the size of a roofing shingle. The **** things like 3x3. They say its okay now and that theyre getting ready to go. I have a form and Im a little way away and I see one of these Mexican ************* come running up. I had a tarp on the pallet of materials, because again I was in the hospital, I couldnt put my stuff away. They reached under and took two more **** pieces of that textured metal. My actual roofing material, that they had left there, that I paid for. No, not 30,32,000 freaking dollar bill on this less than good roof. And I hope youre a proactive person, a lot of people there talk real nice and sweet like you are.They aint worth s*** They never called me back; they never did nothing. Im going to tell ya is this, you have a bunch of dumbass women there, man. I dont know if they got big b**** or are doing sexual favors but theyre stupid. Put me through to somebody whos going to help me. Okay, well get you *****,*****, I dont know who the h*** that is, or what his real name is. He seems like hes nine years old. All the time hes never f****** there, and he gets back to you way later. And I was real cool, man. I had told him, I said, Hey man, not even nothing that bad, by the chimney I had two pieces of my woodstove,cause the water I know its running down there now, you might have more damage that youre gonna have to f****** pay for, two pieces of metal stove pipe. That was like $19 a piece, I was like, hey man, these pieces are all rusted, to where I touched them, I got rust all over my hands. You know, like, powdered rust.
  AWS Employee: Mhm.
  **********************: And I took them off and was like I need some pipes man. Because it was getting colder back then, got the pipes. One of my young girls, like seven/eight-year-old girl.
  (********************** in background: Turn that down you can see Im on the f****** phone)
  And um, it has little doll figures on it. Its a ******* pink childs sleeping bag. It might cost, 50 bucks maybe. I said dude, they things got damaged. I took pictures of stuff. Even one of the workers said, oh we can compensate you. Well just f****** tell me yes or no if you can or cant.The guarantee covers damage, doesnt it?
  AWS Employee: Truthfully, Im going to be honest, I do not know the specifics of that.
  **********************: Oh okay, well thats the truth. If you dont know then you dont know. Ill tell you what, the salesman said that up and down. Of course, theyre all in it just for the buck, I know that. Thats all its about. And I told *****, I said, Man. I mean Ive called there, I just thought Id call, Im surprised someones even there-
  AWS Employee: Sorry, I was just saying that this is our *********** here. Typically, the reason you have been being transferred over to ***** is because us personally, we actually do not have access to set up service appointments. ***** and ***** are the ones that are in the service department, they are the ones that set those appointments and get that kind of stuff figured out.
  **********************: Okay, well, thats okay. I just called this phone number thats on the Better Business Bureau. To tell you the truth, um, weve got a little litigation thats going to be happening. I dont f*** around dude.I dont give a s*** that the god **** sleeping bags 50 bucks. And those two pieces of thing, back then. And I told him some of your immigrants- some of your border jumpers these cheapos that you hired. I said they went and stole some of my s*** I was talking to *****, and I was like dude Im ready to come down there and strangle your a** I said Im livid. I actually had to take high blood pressure medicine. Not now, Im cool. Im not going through this,somebody else is. That somebody else is a f****** attorney. Listen here, what does your office deal with? Because I want to tell you whats going on, because I dont want to talk to *****. Hes a f****** ******, I dont know who ***** is. I dont probably want to talk to her, because all these women I talk to are s*** I call half the time, oh Im kind of new here, and I know the truth.Because there was a really good service rep when I was having the roof done. It was a woman. She hadnt worked there very long. She says, yeah, yeah, I seen theres been a few complaints. I call back a few months later and try to have her help me because ***** straight up ignored me. He didnt send me any paper to fill out, I got pictures and everything. Whos ***************? Is he the owners son or something? I bet he is, man. He doesnt know s***
  AWS Employee: Um, well, ***** does run our service department. Um, truly, ***** is his real name.
  **********************: Well, ***** f****** ******, he sounds like an eight-year-old. Well, whatever, I dont give a f*** what his name is. I dont want to talk to that fool. Well, Im basically telling you. Again, this s*** happened and uh, um, theres been some untasteful reviews. And uh, also, *** made contact with an attorney about this s*** Because this is getting ********* If theyre so ******* good, why cant they fix a leak?
  AWS Employee: Um, well hey let me talk to my manager here really quickly for ya. Let me see if I can get you to somebody else who isnt ***** for ya. Okay?
  **********************: Who is this? The next man is the manager you are about to talk to?
  AWS Employee: I said I was about to talk to my manager, yes.
  **********************: Yeah, maybe he can talk to me because Im not playing now. The last time they fixed the roof, even though they stole the s*** from me, I was gonna say ah f*** it man. Ill get kicked in the a** and pay for the kids sleeping bag. Because she was crying. What had happened is rust leaked down from the chimney and made it all ***** looking. Then *****- You there?
  AWS Employee: Yeah.
  **********************: And then *****, well did you try to clean it? I said, hey *******, if ****** wasnt so far away id drive this s*** up there. And you and your wife or for all I f****** know your f****** boyfriend can go clean this s*** yourself. He goes, oh Im just checking, no, my a** Like what kind of a company is this, man. Boast theyre being so good. I need someone of higher authority. And not a bimbo woman.
  How can I make you smile today? and by the way that phrase belongs to a registered dental company in ********, called ********************. Theyre throughout the state. I also brought that up, I dont know if thats a trademark or what. Thats pretty f****** low if you cant get your own saying. So, let me talk to the manager or whoever is of higher intelligence than ****** *****. Because he straight up ignored me, he needs to be relieved of duty is what he needs to be. Because he sucked.
  AWS Employee: Okay, just give me one second. Okay?
  **********************: Yeah.
  AWS Employee: ***********************. So, since it is Saturday today,we do have a lot of our directors out. So, Im going to write down your number as well as your name and everything. Im going to have our marketing director give you a call on Monday when hes back in the office or you could always give us a call again on Monday and we could get you right over to him. Okay? Just unfortunately we dont have a lot of people in the office today because it is Saturday.
  **********************:  Yeah, yeah,I know, if thats the case. I believe it, I understand it. Hey, you know, if this was some silly little hundred-dollar item or some little s*** You pay a place ****** dollars for a ******* service, for a roof. You have all these boasting signs and s*** they claim. This and that. And you s**** people over.When they came over, oh youre a part of the Weather Seal family! and bring over some ******* dollar store f****** sunglasses, a coffee mug and like a welcome group. Like, oh wow these guys are really nice my wife said. And a little brochure and stuff, they stick it in your a** later. I dont give a s*** dude,I got money, Im a disabled veteran. Ill do litigation on their a** I dont care. This place that Im going to call back that I just called. Its the Marketing Director I want to talk to?
  AWS Employee: Um, his name is *****.
  **********************: Who?
  AWS Employee: *****.
  **********************: **, *****. I think Ive heard of that m*********** before. I dont know about that man, I think *** talked to him before, hes no f****** good either. Whos the owner of this company? If there is an owner, or I dont know what they call it, a corporate thing.
  AWS Employee: Yeah, just give me one second. Okay?
  **********************: Yeah, because Im not talking to that guy. I think I talked to that guy. He was trying to skirt everything I said, because I remember that name *****. Hey dude?
  *Pause*
  AWS Employee: **********************. So, yeah, our owner his name is *****. But like I said we dont have them in today, because it is Saturday.So, Im just saying, I think itd be best if you have us a call on Monday so we can put you through to somebody. Okay?
  **********************: Okay, yeah, it might be a little later because Im contacting my civil defense attorney on this prior too. Hes already reviewed stuff and um he didnt like what he seen. You know what, you can pass this on. Its all created but basically by one person be the demise,well not the demise I wish I can already see an a** load of complaints about them on certain sites. On the Better Business Bureau, I dont know if they paid them off, but they got 5 f****** stars all the way down, but I dont know how they accomplished that.
  AWS Employee: Well, hey *******, how about I get your information down and we give you that call?
  **********************: Well, hey heres the information that I want.Whats ***** phone number?
  AWS Employee: If Im honest, *******, I truly do not know.
  **********************: Oh okay, well, does he hang out at that office or is he golfing and fiddling around?
  AWS Employee: He is very involved, um, like I said. I think if you gave us a call on Monday we would be able to get you to either him or *****.
  **********************: *****, I recognize that name, man. I was on the phone with somebody named *****-
  AWS Employee: We did have two *******, so there is a possibility you were talking to the one we did have here in our ***********.
  **********************: Hes probably not there no more, right?
  AWS Employee: He went to college, so hes off to college right now and no longer here.
  **********************: Hey, good for him, making a step up from that f****** job. What they have done, and Ill tell you man Im a member of veterans groups throughout the community of **************. And you know, ************** people got money, Im not saying all of them but its a better part of town and people have money. They take very good care of their houses and I stop into the **** Im a part of the administration group. And people say, oh man the roof looks good. And they go whats the name of that? I say yeah, Ill get back with ya, theyre still doing it. Im gonna go down, and Im going to tell everybody. Im going to bring the brochure so they can see that big seal and stuff. Im going to tell them, Theyre an **************** s******* over American people. And then not helping them. And saying oh if theres something wrong, theyll fix it, and oh they sent someone over with a can of glue. And they come and steal from ya. And I mean, listen to what Im saying, Im not angry at you because youre a good person it sounds like. And *****, and just what is it you really mean? Oh, ah no, *****. Oh, sorry ****, like dont give me that s*** Like no ****, Id feel better if I had a ******* hatchet stuck in the top of your head you a****** He didnt do s*** for me.
  AWS Employee: Well, hey *******. Like I said the best I can do for ya right now is to write your info down so we can give you that call.Okay?
  **********************: You can give me that call. Ill be calling back, I just got to make some calls prior to. And Ill be calling whoever *****,you said ****** the owner or top dog of the place? Im talking to *****, when I call back. Thats kind of helped maybe, alright goodbye.
  AWS Employee: Goodbye. Have a good rest of your day, okay?
  

  Customer Answer

  Date: 12/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************