Complaints

This profile includes complaints for All-Weather Seal of West Michigan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All-Weather Seal of West Michigan, Inc. has 4 locations, listed below.

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• 

  All-Weather Seal of West Michigan, Inc.

  319 E Main St Lowell, MI 49331-1713

  
• 

  All-Weather Seal of West Michigan, Inc.

  4306 S M-37 Grawn, MI 49637

  
• 

  All-Weather Seal of West Michigan, Inc.

  5177 W US Highway 10 Ludington, MI 49431-7620

  
• 

  All-Weather Seal of West Michigan, Inc.

  2210 E Mitchell Rd Petoskey, MI 49770-9604

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation boss (****) was unprofessional, rude, and combative. Cared nothing about our plans or feelings. We tried multiple times to talk to the owner about his behavior. Owner doesn't care enough about his customers to even respond to an employee complaint.

  

  Business Response

  Date: 04/29/2025

  We regret that the customer had an unsatisfactory experience due to the rescheduling of their installation. On the day of the scheduled installation, the assigned installer informed us that he was unable to complete the job within the agreed time frame. Unfortunately, this resulted in the need to reschedule, and at that time, there were no other installers available to fulfill the appointment.
  We understand that this caused frustration, and we made every effort to offer the soonest available alternative dates. During our conversation, the homeowner expressed concerns and we apologize if the exchange did not live up to our standards. We understand that emotions can run high in these situations, but we remained focused on offering a solution and providing the new dates promptly.
  We take customer service very seriously and are continually reviewing our processes to ensure smoother experiences in the future. We deeply apologize for any distress this situation caused and have taken steps to ensure better communication and handling of similar situations going forward.

  
  Given the nature of the complaint being tied to a rescheduling issue caused by an unforeseeable staffing conflict, we respectfully request that this complaint be considered for dismissal. We believe that all parties acted in good faith to resolve the issue, and we have provided the customer with the necessary accommodations.
  We remain committed to providing high-quality service and sincerely hope that this experience does not overshadow the positive work we aim to deliver.

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a demonstration for a replacement shower. When the salesman arrived he asked if my wife was home. She was not, so he informed me he was not allowed to present without both decision makers present. After walking back to his car, he came back and said if I was the decision maker he could make an exception, just don't tell anyone. I am very aware of sales tactics (20 yrs in legitimate sale), and recognized this one immediately, questioning my authority so he could use that later. I told him if at the end he was going to give me a buy today price different from the buy tomorrow price he could leave. He assured that wasn't the case, and they proceeded to give me a buy it today price at the end of his presentation. He questioned my authority to buy when I stated the price was outrageous. Again, all questionable sales tactics used to prey on a weaker consumer. That alone would not warrant me taking the time to file the first complaint I have ever filed. What happened after he left is unacceptable. A few days after he left the phone calls started, telling me that they had a manufacturer quota that would allow them to lower the pricing, and would I speak to a manager. Another standard lie used in sales. After they tried to schedule an in person call I declined. At that point I clearly stated that I was not interested and no more calls would be necessary. Since that time I have received no less than a dozen calls, each time with me expressing I wasn't interested and don't call back. Today they called on Sunday at 10:30 am. Seriously! My son had actually originally signed us up for the sales call at ****** where they offered a $50 gift card for the signup. He did get the card, but after I told him about the harassment he let me know they had been calling him as well. Don't walk away from this company, RUN. High pressure sales and harassment. They are preying on the weak. Not acceptable.

  

  Business Response

  Date: 03/18/2025

  We sincerely apologize for any annoyance or inconvenience cause to Mr. *********** Our in-home consultation policy requires all decision-makers to be present to ensure a thorough discussion of options and pricing, and while our representative may not have communicated this effectively, we will reinforce clearer training. Regarding follow-up communications, our intent is always to assist potential customers, but we sincerely regret any inconvenience caused. Upon being made aware of the complainants request to cease contact, we immediately removed their information from our system and are reinforcing internal procedures to ensure compliance with opt-out requests. We take customer concerns seriously and continuously work to improve our processes. Given the actions taken, we believe this matter has been appropriately addressed and request that the complaint be dismissed. Please let us know if any additional information is required.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recieved several calls from this company, each time telling them i am bot interested and to remove my number from their calling. They have even showed up to my house to try and get me to but their services again i politely said i wasnt interested. They call every couple of weeks and no matter how many times i tell them not to call they still do. And a guy even try and sending someone out to do a quote after we told them no.

  

  Business Response

  Date: 02/17/2025

  We deeply regret any frustration or inconvenience this situation has caused. Please know that we take concerns like this very seriously, and we sincerely apologize for any repeated contact after a request to stop. While our team does canvass in various areas, we completely understand how this could have been frustrating and want to assure you that we respect all requests for no further communication.
  We have immediately removed this individuals information from our system to ensure no further contact occurs. It is never our intention to make anyone feel pressured or unheard, and we truly regret that this was their experience. We appreciate this feedback as an opportunity to improve and will continue to refine our processes to ensure we honor requests promptly and respectfully.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/2024 I paid 50% down payment of $11,841 on a shower installation project. I live in ********* which is 4 hours away from AWS in ******, but I was assured that they have a local showroom in ********. I had until 5:00 on 12/26/2025 to cancel. I reached out earlier that day because I had questions about the quality of the shower door. No one could answer my questions. The deadline passed, but I wasn't worried because I planned to look at the doors in the local showroom in ******** and decide if I wanted one or not. Every time I called the Petoskey showroom, the calls went to the headquarters in ******. They said they had no other numbers for Petoskey and they couldn't have anyone from Petoskey call me. I drove to the showroom and no one was there. I reached out to my sales person ******* ****** several times, but once the cancellation deadline passed she never responded. **** from the service ***** came to the house on January 10 to take measurements. He was not able to answer any of my questions or tell me where I could look at a shower door. He said they didn't have shower doors on the displays because they would get damaged. By this time I had lost all confidence in the company - no one could answer my concerns or put me in touch with someone who could. They advertised a local showroom in ********, but I couldn't reach anyone from there. On January 10th I said I wanted to cancel my shower project. At that point ******* ****** finally emailed after not responding since before the cancellation deadline. I told her and her boss ******* ******** that I was cancelling the project. The only official response I've gotten was an email saying they refuse to cancel and if I don't pay the remaining 50% by February 14th they will come after me for the balance. ( Please see attached letter.)

  

  Business Response

  Date: 02/04/2025

  All Weather Seal fulfilled all contractual obligations, including providing the customer with a clear cancellation period, which expired on 12/26/2024. The customer requested cancellation on 1/10/2025, 15 days after the deadline.
  
  Speculation about product quality is not a valid reason for contract termination. The project was sold as agreed, and materials were ordered accordingly. Our showroom does not display shower doors due to the risk of damage, but our sales team provided all available product details.
  
  Since there were no defects or failures in service, the contract remains binding, and the remaining balance is due per the agreement.
  
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22892162
  
  I am rejecting this response because:

  All Weather Seal misrepresented their local presence in ********. Their website advertises a Petoskey showroom, and I was assured by the sales rep ******* ****** that the company was local. I tried numerous times to contact the Petoskey showroom, by phone and in person. No one was at the showroom, and every call was routed to the ****** office. They could not or would not give me another number to contact someone in ********, nor would they have someone from Petoskey reach out to me. I was only able to speak to customer service people in ******. After the cancellation deadline, ******* ****** ignored my questions. No one with technical knowledge ever responded to my calls. When **** from service came to measure on January 10th, he could not answer any of my concerns. He only said they didn't have any doors on display because they would get broken. That was when I cancelled the project. If they can't help me with my concerns before the installation, I have no confidence in their customer service after the shower is installed. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/04/2025

  All Weather Seal has been transparent about its operations and service coverage in the ******** area. While we have a showroom listed in Petoskey, it is not always staffed, and our main office in ****** handles scheduling and customer inquiries. Our team remains available to assist customers with product information and support.
  
  The cancellation deadline was clearly outlined in the signed contract, and the request to cancel was unfortunately made 15 days after the fact. While we understand the customers concerns, the absence of displayed shower doors does not constitute misrepresentation or grounds for contract termination.
  
  At this time, services have not yet been rendered, and while we appreciate the customers desire for additional reassurance, we remain committed to delivering the quality and professionalism that we were hired for. If there were serious concerns, the customer had the option to cancel the project within the rescind period until receiving further clarification, rather than seeking cancellation after the deadline had passed.
  
  We look forward to moving forward with the project and are confident that the customer will be pleased with the final outcome once installation is complete. Our goal is always to provide a positive experience, and we appreciate the opportunity to do so.
  

  Customer Answer

  Date: 02/10/2025

  I responded to *** on 2/4/2025. They have not responded. I am concerned because they have threatened to come after me for the balance due if I don't schedule the installation by this Friday 2/14/2025. Per the contract, the balance is due upon completion of the project. Since I will not allow them to install the shower, how can they demand payment? I am worried that they plan to continue ignore this BBB complaint and send collections after me. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22892162
  

  I am rejecting this response because:
  

  1. AWS was NOT transparent about the Petoskey showroom. I was assured that they were set up locally in ********. No one said it was staffed part time and that no one would respond to my questions. I was NEVER able to talk to anyone from the ******** area. Every time I tried to call Petoskey, the calls were forwarded to ******, and the people in ****** that fielded the calls were NEVER able to have a service technician call me back. I specifically asked for them to have a technician call me many times with no results. The only calls I got were from sales people.

  2. I haven't been able to get any technical answers from this company. What will happen if there is an issue after installation? 

  3. AWS was great at communicating before the sales call and right up to the cancellation time. Then nothing. My sales person no longer responded. My concerns mounted day after day until I finally said I wanted to cancel. THEN they suddenly were great at communicating again - their legal department jumped right in threatening to send my account to collections. They not only sent it by email, but also by regular mail and a certified letter. 

  AWS is doing business by relying on a contract up front followed by legal threats. Is this really how they want to attract and keep customers? Are they seriously going to send my account to collections? 

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction is 03/23/24. When the salesman was here I told him ( ************************* ) that the windows I wanted were to operate the same way that the windows that were being replaced and they were not. I have contacted the All-Weather Seal and was told that I have signed a contract and they will not replace the window. The two windows that I had opened from the center out and the ones that were replaced did not operate the same as old ones. The left window is the same as old ones and the right one is the same as the left one and not the same as old one.

  

  Business Response

  Date: 06/16/2024

  ****************** we have made many attempts to reach out and try to make right of this. We haven't heard anything back or had any phone calls answered even after leaving messages regarding the reason for the call. We have a service tech coming to your house on 06/17/2024

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21826471
  
  I am rejecting this response because:
  I have not received any phone calls or message from you on this complaint

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/18/2024

  We are taking action to satisfy the customer. We have been out to visit home and have ordered the necessary parts.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21826471
  
  I am rejecting this response because:
  you would think after I spent ********* for 6 windows that I would get the windows that your sales man ************************* and I disgust would be the ones that I ordered
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/25/2024

  After further reviewing the contract, we see that the exact windows that were requested on the contract was what was ordered and installed in the home. When it comes to our slider windows, they only open one way. Thats how theyre made but both sides do open. We have the new screens ordered and should arrive within the next couple weeks. Weve done our best to make right on any and all errors to ensure your satisfaction and can guarantee that whats in the contract was what was completed. Screens will be installed immediately upon arrival to our establishment. 

  Customer Answer

  Date: 06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE AMOUNT PAID FOR THE WINDOWS NOT COMPETITIVE PRICED. THE SALESMAN USED HARD SELL TACTICS DESIGNED TO INDUCE CLOSURE AND AVOID COMPARISON OF PRODUCT, PRICE, QUALITY, AND SERVICE, AND VALUE. WE ORIGINALLY ASKED FOR A WRITTEN ESTIMATE TO COMPARE WITH OTHERS.

  

  Business Response

  Date: 08/21/2024

  Thank you for sharing your feedback with us. We apologize if our sales process felt too assertive or did not meet your expectations. Our goal is always to provide our customers with clear and accurate information so they can make an informed decision about our products and services. We understand the importance of comparing options, and we strive to offer competitive pricing that reflects the quality of our windows and the comprehensive service we provide. Were sorry if you felt there wasnt enough time to consider other estimates. Since your initial feedback, weve made efforts to reach out and discuss your concerns directly. We hope that the follow-up visit addressed these issues to your satisfaction. If there are any further questions or concerns, please feel free to contact us directly. We are committed to ensuring our customers have a positive experience with our company.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After entering a sweepstakes on ******** and receiving a phone call, I initially agreed to schedule an appointment. A few minutes later, I changed my mind, and I called back and cancelled. However, I am still getting calls about scheduling an appointment. I have told them multiple times that I cancelled my appointment and am not interested. They stated twice they would "make a note of that," but they keep calling me from different phone numbers. Below are phone numbers and call times.1/31 at 10:50 AM, 10:54 AM, 1:03 PM, 1:04 PM, and 7:20 PM 2/2 at 11:32 AM and 1:32 PM 2/5 at 10:49 AM, 12:53 PM, and 8:53 PM 2/7 at 10:55 AM and 8:52 PM 2/9 at 10:37 AM 2/17 at 10:08 AM, 12:09 PM, and 2:10 PM 2/21 at 10:45 AM, 12:48 PM, and 2:48 PM ************ ************ ************ ************ ************

  

  Business Response

  Date: 03/04/2024

  We apologize for the inconvenience we have caused you. We have confirmed that we've called you during those times, but we have since marked you Do Not Call on 2/22. We will not be calling you again, and we hope that this resolves any issues you may have with us.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Weather installed a metal roof on our home. in 2014. The roof has leaked since installation. They have come to our home four times over the years. they assured us leak was fixed, but it never is. In November 2023 they again sent a person out, he looked at the roof said he would return when he had ladders with him. He has not returned . Interior plasterboard damaged again by the water leaks. They said the roof would be guaranteed for 50 years, so I believe they should be held responsible.

  

  Business Response

  Date: 01/31/2024

  Mr. **********;
  
  We do apologize for any inconvenience we have caused.
  We have been to your home several times and wish to find a resolution 
  to this issue.  We will be out again Tuesday to rectify this. 
  Thank you for your patience.  

  AWS was at your home in May and again in November of 2023 to remedy this situation.
  The next we heard from you is when you complained to the BBB in January.
  I know this is frustrating for you, but we do need a chance to take care of it. We have responded each and every time.
  

  ***************************
  All Weather seal

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** knocked on my door offering to sell me home improvement items. I decided some new windows would be nice. We walked around the house and he wrote what I wanted so I wrote him a check for $100. They said up to 26 weeks for it to get done. At 26 weeks, they said the loan went through, the windows were being made (even though no one came to measure after he initially measured). He asked if they could go ahead and get the money. When I said no the finance company denied the loan stating my credit is poor. (Im approved after that to refi the home). Then they called and asked if I had 15k to send them. Again, I declined. I am not paying for product or services that I do not receive. As of yet, they have not issued a refund for my $100 deposit. Also, they spelled my name wrong.

  

  Business Response

  Date: 10/16/2024

  After looking into this matter further, we saw that it's being dealt with on the back end of our business in our financing department. The customer has been contacted with further details and to answer any questions or concerns. This matter is getting resolved.
  

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales Representative for All Weather Seal, ***********************, agreed to replace my Sliding Glass Door in the Dining room only if I ordered an additional bank of windows. I agreed to having ****************** in my living room replaced with a single pane rather than 3 windows as it is currently styled. After her sales call I had a visit from another employee at All Weather Seal to remeasure the windows. Suddenly the contact was changed to a smaller size sliding door and 1/3 of the living room picture window being replaced. It has been six months since I placed the order, the installation crew arrived at 3:00 p.m. on 12/15/22 and told me the wrong size windows were ordered. Then the installation Manager ********************* said **** changed my order because it cost less money. I asked for the correct size to be ordered or a refund on my down payment. I heard nothing and sent them a Demand Letter. They have now hired a Negotiator, *********************** from the ********* area to work on their behalf. He is asking why I want my deposit back. I have been mislead and discriminated by this Sales **** *********************** due to my age and for racial remarks she made comparing me to her Mother not having a nice house like mine because she is Native American. I am also handicapped with severe scoliosis and have a hip replacement. **** forced me to sit in a straight backed chair for 3 hours to hear about her poor Native American Mother. I tried to defend myself telling her I worked for 43 years. I told her an hour into the presentation I was ready to order and pay for the windows. She just kept on with her sales pitch, it was cruel. *************************** licence number is **********. Next, I am going to file a complaint against her with the Michigan Construction and Licensing in *******. She is trying to charge me over $9,000 for a 5 ft. Patio Door and a 26" window. There are no timestamps on the photo's she provided on the contact. My initials on the signature line look like they were forged after she left my house. The installation department, ********************* said I should take the 5 foot slider anyway and they could slap some 2 x 4's in the one foot gap to fill in the extra space. I don't want to accept that, it will look terrible. The Area on Aging advised me to file a complaint with the BBB and get advise from Legal Aid of West Michigan.

  

  Business Response

  Date: 12/07/2022

  ***********
  
  
  As previously discussed, you applied for credit with AWSWM, you were denied by our financial institutions. We NEVER got a check or cashed a check from you. You made a check out to a different company and now youd like us to solve your problems. You made a transaction with a completely different company. While I have sympathy for your situation - this certainly is not our responsibility. If we had a person employed that did something on the side with youthat we have ZERO knowledge of until you call us, how can we be made to blame and now a complaint with the BBB- when weve tried to help you and have done nothing wrong.

  Thats similar to if I went to a nice car dealership and decide that the price is too high. Then later on seeing their employee somewhere else and buying a completely different type of car. If it were to break down- I should complain about the dealership, that I decided I didnt want to buy from. 
  
  
  ***************************
  All-Weather Seal of WM

  

  Business Response

  Date: 12/08/2022

  ******,

  
  You have continuously bullied, lied and have made racial/negative remarks about our representative **** over and over again. The contract was emailed over to you. The contract that YOU signed and initialed in several spots when our rep **** was in your house - all of our contracts/documents are done electronically for this very reason. You repetitively have done nothing but harass and make up lies. Additionally, in this complaint you mentioned how you are an elderly, disabled woman but in your ongoing rants to me you tell me you're a professional woman, who has built homes and been in charge of large building projects.  
  You have costs us hundreds of dollars beyond what was costed out for your project and now you are making a baseless, false lie.