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Business Profile

Blueprinting

RAM Design & Contracting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blueprinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired *****************, Ram design and contracting to add an extension to the East side of our home with a master bath and walk-in closet. He was to design a two-car garage also. We meet with him on September 21, 20**, and paid him $250. We were to receive the contract within a couple of weeks. It never came. He came to the home on October 21, 20**, with a contract that was full of errors. Blamed his staff. Blamed them for not sending out the contract earlier. He took the contract back to his office and returned with a contract not error-free and his fee increased by $55 per hour. Job # **-1215. We paid him $800 that day. On 12/9/** he called. said the plans were done and he would e-mail them. We never received them. She called him twice he was going to call her back. No response. We first saw the plans on 12/27/** and you had done a remodel of the inside of the home. You said that is what my wife asked for. Not true. You said you misunderstood (that's on you) because we were clear about what we wanted. You agreed to redue them and we could get them on 1/2/23. We were leaving on 12/31/** and you said you would focus on them and have them done on 12/31/**. We still do not have the plans, you have stated more than once they were done but they were not. We have been attempting to get this resolved but you are not returning any form of communication, I have sent you two certified letters and you have not responded to either. According to some documentation we acquired this is not the first time this has happened to a customer. I want a refund for the whole $1,050

RAM Design & Contracting, LLC is NOT a BBB Accredited Business.

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