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Business Profile

Auto Warranty Services

CARite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got 3 converts replaced for over $2000 which have a lifetime warranty and the manager ***** is refusing to do anything to help. He said they dont work on outside cars and hes having my truck in his shop. Even though auto zone said there is a lifetime warranty on all three converters and only the purchaser can use the warranty. He will not help. So I need a refund for the converters or them replaced

    Business Response

    Date: 12/11/2023

    Thank you for bringing this issue to our attention. 

     

    If the warranty on the parts purchased to fix ******************** vehicle are in CARite's name, we would be happy to help to coordinate any repair or transfer the warranty to her name.

    Please contact us at *******************************

     

    Thank you for your time.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my suv at car rite 6 time cause my light on dash came on saying airbag needs maintenance blind spot not working and engine light keeps coming on and losing power I just got car not long ago and car rite hasnt done anything about it there were suppose to call ********** and always say they cant get ahold of them car rite always say they will call me and never do they been giving me the run around

    Business Response

    Date: 11/14/2022

    Thank you for bringing ******************** concerns to our attention. **************** purchased her vehicle from CARite of ********* which is an independently owned and operated dealership. If **************** has issues with her vehicle she will have to resolve them with the ownership team of the CARite of Yorkville dealership.

    Customer Answer

    Date: 11/20/2022

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    *************************             I have contacted ******** in yorkville and my car was there 6 times for light coming over dash and engine light and than they had me take my car to ********** so I did and still engine light not fixed and they couldnt fix engine light problem unless light comes back on and would have to bring back up there I been getting the run around 

CARite is NOT a BBB Accredited Business.

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