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Business Profile

Snacks

Second Nature Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notified the company that I had a carton of stale sunflower seed shelled and salted nuts that were beyond stale even though they were not expired? I bought from Amazon and was told to return to Amazon for a refund to my card. Amazon refused and told me to go to the company. I sent an email to the company and got a reply to send information (see below) which I did and was told I would receive coupons? I want my money returned to my card for perishable items that can not be used? Here is copy of who I have spoken with."Thank you for contacting us! We are sorry this happened with our Snack and we appreciate you giving us all the information necessary to investigate the issue.Please send the **** along with the best buy date and I will forward this issue to our Quality Control Manager for an investigation and we will happily send some coupons in the mail.Thank You ************************* **************** ****************************************************************************************************** P ************ ************************************ ORIGINAL ORDER INFORMATION WITH AMAZON IS AS FOLLOWS:Ordered on July 3, 2022 Order# ***-4180965-7024261

Second Nature Brands is NOT a BBB Accredited Business.

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