Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out my paperwork for my internet reimbursement and sent it in before the deadline and it was not processed. I called the school to get the forms to do the reimbursement and I left messages but no one responded to my calls or emails. I used the form that I got online and sent it to the person who did it last year A new employee had started that job and I didn't know. So, ai had sent the forms to the wrong person . As the deadline had passed and I didn't get any response, I kept calling and I finally got the new employee that was doing thw reimbursements. She explained to me the situation. I forwarded her thw forms and to show her it was sent to ***** and it wasn't my fault that they didn't receive the information. She explained that she would.look into it. She later responded that she couldn't process the forms to sind me my reimbursement. I asked to speak to someone else higher up in the organization who would mitigate that with me. I was never referred to anyone. I followed the rules, they just weren't there until the deadline for the forms.to give the new information to me, so I sent it to to only information I had for internet reimbursement at *****.

  Business Response

  Date: 09/28/2023

  ***************** initially contacted Michigan Great Lakes main office on 8/24/2023 for internet reimbursement.  It was explained to him that the deadline to turn in forms was 6/23/2023.  He stated that he turned his forms in.  There is no record of that. ***************** began calling the main office constantly, harassing the staff for money and/or gift cards.  I attempted to contact ****************** twice by phone to remediate the issue.  Both calls went to VM which was full and could not accept messages. 
  We have many staff that assist with internet reimbursement for families.  Teachers, Administrators, **************************** Staff, etc.  ***************** failed to contact any staff for assistance until well past the cut-off date.  The policy is sent to families every year in the Student-Parent Handbook.  The Student Parent Handbook is housed on the Michigan Great Lakes.  Staff send messages out to families about the deadline.  ***************** failed to follow up with his reimbursement request until well past the close of the FY.