We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Well Drilling

C.S. Raymer Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15 we woke up to no water. Had Raymers come out, they claimed it was a controller issue, but for some reason (which we have 3 different stories why they did this) they pulled our well and dropped our brand new well pump to the bottom of our well. They left that day without fixing it and us without water. They came back the next day again trying to pull our pump out of the bottom of the well, again to no success and again left at 430 because their day was up, luckily our neighbors let them hook a hose to their well to let us have water, this is now Friday and they said they wouldnt be back out until Monday. Mind you we have now taken two full days off of work. Monday rolls around, they still cant get it, we keep asking what the solution is going to be, they said they are just going to keep trying. Fast forward to that next Thursday, they come back out again, they have now decided to crush our well pump into the pea gravel and just put in a new well pump. This has been over a week now. During this time the hose they used to hook up water, had holes in it and flooded our spare bedroom, which they wont even discuss with us. The owner wont even take our calls or return our calls. After they said it was fixed and left we were again without water and a fault code on The new controller, they came back out again that Friday, again said it was fixed. We now have water but not any pressure, we cant run two things at once, we immediately lose pressure, we call and they say they will send someone out to fix it: fast forward to today, 9/9 and they still dont return our messages, sent us a bill and still have not sent anyone out to fix the mess they caused. Im paying for a job that isnt even done.

    Business Response

    Date: 10/15/2024

    The customer used extremely foul language towards us, threatened to sue the company before we could finish the job.

    The job was completed, and our company absorbed all extra costs. This was done to try to have her stop calling and swearing at us and threating to sue.

    Customer Answer

    Date: 10/15/2024

    This response is insane since it is a response a year later.  I never ever spoke to anyone in that office beside the front desk lady and asked her if she would want this to happen to her family.  My husband did all communciation and he doesn’t swear.  We never spoke with the owner we had to speak only to the guys on the job site and never swore to them ever, they were very polite and tried to be helpful.  Even one of the guys was very fond of our dog and talked to me about how he just lost his dog.  The owner is Very unprofessional, so of course a customer would be aggravated to not get answers and yes we did leave many voicemails but not swearing only wanting the job to be complete.  It’s funny that they think a customer would be ok going three months without a job completed and bill us.   The worst part is when they did come back out to finally fix it, and I will never forget this comment, is the guy told us we weren’t of high priority because they had bigger business to attend to.  I’m sorry we aren’t priority after you made the mistake in the first place and had to wait three months to have it fixed.  I wouldn’t have gone to BBB if we could have actually talked to someone and get it resolved.  This complaint was filed because they didn’t want to deal with the mess they made.  

    Customer Answer

    Date: 10/15/2024

    Sorry just realized their response to this complaint is 2 years later, not one.  

C.S. Raymer Co. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.