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Business Profile

Driving School

A&A Training and Testing LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, August 18th, I took my daughter ************* to **********, **. for an 11;00 appointment with AA. Our instructor was *******************************, the owner. We arrived 20 minutes early, and waited as she was out with another customer. Once she arrived, she came over to our vehicle and stated, "i've gotta go potty" and left us sitting in the parking lot for another 15 minutes. My daughter's anxiety was increasing by this point. When ********* returned, they started the parking portion of the test. I was told that during a driving test, instructors aren't supposed to say anything to affect the results. ********* stood there, watching my daughter ****, saying to her, "Oooh, what are you doing?" in an extremely disheartening tone. My daughter was near tears. Finally, we got onto the road. ********************** directed ***** to turn left at the first light we came across. We had a blinking yellow turn light. My daughter yielded and saw oncoming traffic come to a complete stop. Their light had just turned red, and ours turned green right as my daughter went to make her turn. She was doing everything right. ********* looked up from her paperwork and grabbed the wheel, yelling "stop!" which shocked both me and my daughter, scaring us. ***** hadn't made any mistakes. ********* hadn't been paying attention before this, looking down at her clipboard the entire time,or she would've seen that all other traffic was not in motion. After that, she directed ***** to go back to the testing site stating the test ended because she had to "interfere" without giving us a plausible explanation as to why. We had just started. There was NO REASON for ********* to grab the wheel and stop the test. ***** was well prepared to get her license that day, and did NOT make any mistakes. There was no "teaching" no communication, just rudeness. As a widowed single mother, finances are challenging. We paid $100, were expected to show up on time, which we did. I expect the same in return for my $.

    Business Response

    Date: 08/23/2024

    *****************************;

A&A Training and Testing LLC is NOT a BBB Accredited Business.

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