Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************** parts nor did they give me written/printed estimate before hand. I am out over $4,000.00 with a broken vehicle still.

  Business Response

  Date: 08/14/2024

  We have been in contact with ******************** and have been working with her to resolve these issues.  ************************ vehicle came to us with a check engine light on and a "shuttering" issue.  ***'s Repair addressed the codes given by the vehicles computer and the check engine light went away.  After receiving the vehicle back, ******************** stated that the "shuttering" was still there. ******************** believed it may be a transmission issue. The vehicles computer showed no codes for the transmission at the time and still does not show any codes at this time. We looked into it further and preformed a fuel system treatment to see if that would help with the issue and it did not. ******************** was upset with the outcome and that she had spent that much money and all the issues were not resolved.  We understand her frustration with the situation and I explained to her that the things we did fix were needed and the reason why the check engine light was no longer coming on.

  The vehicle was then sent to DeNooyer Chevrolet here in ******** for a 3rd party review of our work and to see if the ongoing issue could be located. The inspection was billed to us and not ********************.  DeNooyer recommended all the services that we had performed, other than tearing the motor down to clean and inspect the valves.  ******** went as far as to offer the same repairs that we had already performed.  DeNooyer also checked the torque converter tolerance and stated it was in manufacturer spec.  ******** stated they did not feel it was a transmission issue and advised us to do a fuel treatment.  ************************ vehicle was taken back to our repair should where 3 more fuel services were conducted and all the coil packs were changed out at no cost to ********************.  ******************** and her husband stated that the fuel treatments did help with the way the vehicle runs and admitted that it did idle much smoother. But, the "shutter" was still present.  ******************** still feels that the transmission is the issue and cause of the "shutter."

  I advised ******************** to take the vehicle to a transmission shop in ************ and that I would pay for them to inspect the transmission further.  As for the refund, I feel we conducted proper repairs for what the vehicle itself told us was wrong with it and causing the check engine light.  Everything else that we have done above and beyond is because ******************** has been a loyal customer and I want to help solve this unexplainable shutter, that even the dealer can not locate.  At this time we are over $1500 dollars into attempting to fix and diagnose this issue at no cost to ********************.  We will work with ******************** and the transmission shop when they diagnose the vehicle.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this business to tow my vehicle to Autobody *** on 12/24/22 at 11:50 pm after sliding into a guard rail. Company representative arrived at my vehicle. I was told they could not drop my car at Autobody *** in ******** while they were not open, and my truck would have to be placed in Bud's storagelot for one day (at rate of $50) until Autobody was open. I was told AND shown a total price of $132.50 - the hook-up fee was $75, lot fee $50 and loaded hook milage fee of $7.50 ($1.50/mile for 5 miles). I paid this amount based on the quoted provided verbally and visually on the device provide to me to make my payment. I enter my credit card based on these charges. Then I received a call ****************************************************** fact deliver/drop off my truck at Autobody ********* would not need to pay for storage in Bud's storage lot. I expected my bill to be adjusted and reduced by the $50 for the storage fee. I received an email with a web link to the bill. I was charged the full $132.50. Bud's change the invoice on the link to the following: Motor Assist $95, Unloaded/Enroute Milage $7.50 (rate $1.50/mile) and Loaded/Hooked $30.00 (rate $6/mile). Upon conversation with ***'s I was informed I was charged a higher rate for the various fee's because they have an agreement with the police to charge higher rates if the police call vs the motorist. It is my impression these extra dollars are being paid to the police department. This is unfair! I was charge $50 extra because the police call for the tow vs me. I signed for and approved payment for what was shown to me on the device. This itemized list of charges and their associated fees changed for no reason. The only charge that should have been dropped is the $50 storage lot fee. I believe this would make for a very interesting news story as I believe stranded motorists need to know this tow company is providing some type of kickback to the state police. My desired settlement is a refund of $50