We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waterproofing Contractors

B Dry System of Central & West Michigan, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterproofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will accept for them to fix the wall crack and hole at the pipe level and seal the area. Please let me know the exact day you can come and we will make sure someone is here to get the issues taken care of. 


    Sincerely,

    ******* ******* water. They misdiagnosed the problem and are now slow to come out and want more money to still fix the problem. When I called to ask whether the new Fix would actually address the problem they said to send pictures and the owner would call. I have gotten no such call and still have a wet basement after buying a system that was supposed to solve our problems.

    Business Response

    Date: 05/30/2025

    There obviously has been some miscommunication between the type of repair needed. We absolutely will fix the wall crack and leaking pipe at no additional cost.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately 4-5 years ago my home developed a crack in our foundation wall. **Dry Systems of Central and Mid Michigan was called to come and repair the crack using the **dry system. Repairs were affected after signing contract and having warranty explained ********************************************************* to warranty page on company website. This past Wednesday evening after heavy rains caused flooding in my basement. The **Dry system failed and has been leaking a large amount of water ever since. I contacted the company to request that someone come out asap to repair the issue as every moment that it is unresolved is costing me money with ruined dry wall and also furniture. I am also having to pay for water remediation as well. When I contacted the company I was told that the soonest someone could come out is on Wednesday January 31st. I informed them that the system had failed completely and that I had already removed almost 100 gallons of water from my basement in 24 hours. The office manager ******* asked that I sent a picture or a video of the issue which I did. Once that was sent ******* texted me and informed me that in their expert opinion the **dry system was not to blame and that I would need to have a plumber come to my home first to check my storm sewer before they would come to look at the broken b-dry system. I have been trying to contact them ever since because of having a different foundation company coming to my home today on 1/26/24 to install a sump pump to deal with the water. Unfortunately the new foundation company has to do a more extensive repair because of the unresolved leak that **Dry Systems is refusing to fix and honor their warranty. I am still going to have to pay for more water remediation after this and also pay to have the drywall, floor tile, and anything else replaced because of the water damage.

    Business Response

    Date: 01/31/2024

    The property owner refused a service technician visit unless repair work was done the same day. A crew will be sent to the home on Friday, February 2, **** to check the work that is leaking and make necessary repairs. 

B Dry System of Central & West Michigan, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.