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Business Profile

Hardwood Floors

Reserve Hardwood Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardwood Floors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased flooring and it was installed by a contractor doing a remodel job beyond just flooring. This flooring is failing and coming apart in several areas. . I called Reserve Flooring, the seller, and complied with request by sending photos of the failing floor and completing a claim form for ** ******, supplied by Reserve Flooring. A receipt for the floor installation was requested but since it was included in the bigger project all I could provide was the allowed flooring allowance. Reserve is no longer replying to emails or returning calls. This process started in November 2024.

  • Initial Complaint

    Date:06/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The shipping term is 3 to 7 business days after purchase was confirmed. I called the seller to confirm the flooring was in stock. After 12 business days, I did not receive my flooring, and called the seller. They wrote me an email, claiming that the flooring was still in their warehouse in east coast and would ship in the following day and sent me the tracking number. The delayed shipping was to late for my contract so I replied the email on the following day after received the email to cancel the order. I thought I successfully cancelled the order because the seller did not send me any tracking number for the shipment. However, the seller lied to my credit card company, told ***** that I cancelled the order after the order was shipped to me, and charged me shipping fee and restoring fee. It is a completely lying. No business ethics at all. And the seller ***** is very unresponsive. I made over 30 phone calls and left messages, but he did not response at all.

Reserve Hardwood Flooring is NOT a BBB Accredited Business.

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