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Business Profile

Snowmobiles

Northern Power Sports

This business is NOT BBB Accredited.

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1

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Review Details

  • C. B

    Date: 11/10/2022

    I purchased a Hisun ********* from Northern Power Sports of Mio a little over a year ago and literally haven't been able to use it for more days than I actually could at this point. It was delivered with a bad controlling unit that took forever to get in and fix originally. We're talking over half a year before I had a working unit. I assumed the delay was Covid related, which some of it probably was, but my most recent attempt to get the vehicle serviced wasn't any better. We called for a first service, which is basically the equivalent of a front and back gearbox oil change. They said they couldn't get it in for two months when my wife called to try and set something up. They gave her a day and said to try and get it there by 12:30 as we are more than an hour away from the dealership. Unfortunately we had an issue with my mother in law and didn't get there until later that day. The service department manager said he would try to get to it later that day and call with an update. Nothing. I called back two days later. They said if you missed your appointment time, and I quote, "you're screwed". First of all, it was not made clear that we had a firm appointment time and if we missed it we would have to wait another 6 weeks. Stuff happens, what kind of business does that? After talking a bit he said his schedule for the next day was a little lighter and he would try to get to it then and let me know. Nothing. I called back 5 days later, still nothing. I Called the store owner, he said he doesn't deal with the service department too much but that they were booked out another 6 weeks. I tried to explain all of the problems I have had with this vehicle, he didn't really seem to care but did say he would try to get to it next week. At this point I'm not believing anything anybody says at this place and I told him don't bother I will be there to pick it up around 4:00 and take my business elsewhere. Take my advice and go somewhere else to make your purchase.

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