Complaints

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• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 6-6-24 I took a "car" that i was interested in purchasing "Possibley" to A-1 auto on telegraph and M-50 for a pre inspection to verify there were no issue found see attached Docs. on 6-10-24 i deceiced to purchased this car becaus eof this clean no issue inspection. On 6-11-24 i took this car into the Nisssan dealership (YARK ) and was told i had a oil leak. I look at the underside of this care are noticed the following
  1. Large oil leak (very noticeable
  2 . bracket for the Muffler clamp was broken
  I spoke with the owner of A-1 (ukown name ) and she told me her company does not point out everything including oil leaks. I advised her her company missed at least 2 different items and i wanted her to pay for 1/2 of all repaid approx $350.00.
  
  The Owner said "NO".
  Currently the car is waiting to fix the oil leak and muffler clamp at the dealership.

  Customer Answer

  Date: 06/25/2024

  I was charged $60.00  for the pre inspection with the inspection report showing nothing wrong. The dealer has advised me the cost to fix this leak in the car is over 6,000.  I tried to again speak the owner on 6-24-24 and she has advised me several  time "we don't not every oil leak or drip" 

   

  A-1 has clearly failed to do there hired job.  

  Customer Answer

  Date: 06/25/2024

  I would like my 60 dollars back yes!  Please note that I am seeking outside legal action towards this company.  However the 60.00 back to me is a start .  They made mistakes !!.. 

  Please LMK the next steps 

  Business Response

  Date: 07/18/2024

  We would like to thank you for reaching out and giving us the opportunity to address this complaint. 
  
  We take every complaint seriously. We appreciate the time and effort it will take to review and advise us of your recommendation. 
  
  6-6-2024
  
  Customer brought in a 2015 Nissan Murano (with 120,258 miles) in for an inspection to purchase.  He had changed the appointment several times; do to coordinating issues with the seller.  Customer brought vehicle in directly from seller. Performed an inspection (A non-invasive, visual examination of the accessible areas).  Under carriage was clean and dry. Checked exterior light operation, fluid levels, front end & suspension components. Found no significant safety or structural concerns at that time.  Customer was charged $54.00. 
  
  6-11-2024
  
  Customer called and stated his vehicle was in for an oil change at another facility and they stated there was a leak at the transfer case.  He then sent me pictures (attached).  The pictures did not reflect the “large leak” that the customer has stated in his complaint letter.  The tech had a conversation with the customer, We offered to have the customer come back in and let us examine the area in question.
  
  6-17-2024
  
  Customer dropped vehicle off.  Stated he and his wife had lost sleep all weekend over this leak.  Stated he was quoted 6k-7k dollars to repair and we should be responsible for the cost since we missed it.
  
  Brought vehicle in the shop to inspect, there was a small amount of fluid collecting at the bottom bolt of the transfer case.  There was no fluid even on the exhaust, which is under the transfer case.  Cleaned the area and test drove a couple miles.  Reinspected area promptly (as to simulate his drive from the seller to our facility) - Leak did not return.  Some leaks may collect and drip only after the course of extended drive cycles, which would not be found in a standard inspection. As of 6-17-2024, the vehicle has accumulated 231 miles. No further diagnosing was done at this time.  There was no charge to customer.
  
   
  
  Reserached dealer’s (Yark) diagnosis.  Came across a TSB (technical service bulletin) pertaining to fluid leak caused by transfer assembly right side drive shaft oil seal.  TSB attached.
  
  Discussed bulletin with customer, suggested asking the dealer. 
  
   
  
  Also as far as the muffler bracket, the clamp he is referring to is a lower heat shield clamp for the converter/flex pipe.  It is not a structural component.  The heat shield is still being held in place by additional clamps. The heat shield itself is still tight, not causing any concern at this time nor a need to be serviced.  Picture attached.
  
   
  
  Customer called days later and stated the repair was now $650/700.00.  Requested we pay half of the repair cost do to our misdiagnosis.  So the cost of repairs went from 6k-7k down to 650.00/700.00?  Customer was told by ******, that we would not be paying for any repairs pertaining to this vehicle.  As this point, some cross words were exchanged.  Customer then requested his original $54.00 be refunded since “we clearly” missed it.  Had there not been an exchange of insults to me and/or my staff, a possible resolution may have been agreed upon.
  
   
  
  At this point unfortunately, I am unwilling to have any conversation with said customer. We made an attempt to reinspect, research, and explain the situation after it was brought to our attention.  The area was dry upon initial inspection. We do not feel this situation was “gross neglect” on our part.  We also do not feel we should be responsible for a known concern that Nissan (manufacturer) itself does not have to be responsible for.  Nissan is aware there is enough of a concern with the seal that they produced a TSB (A Technical Service Bulletin is information sent from a manufacturer to service centers that describes a specific problem with a particular vehicle. It typically also includes an explanation as to how to correct the issue in terms of repair, software reflash, or modification of the automobile.)
  
   
  
  Thank you for your time,
  
  ****** ******
  
  A-1 Auto Center, Inc

  Customer Answer

  Date: 07/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  A-1 Lied and stated in writing there were "no leaks" however there clearly was and were leak.  A-1 Mechanic also told me  via phone there was an oil leak however he does not not "every little" thing.  

   

  With the broken muffler clamp it shows lack or detailed reporting  therefore A-1 should be responsible for my loss in damages. 
  
  
  
  Sincerely,
  
  
  
  ***** *****