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Business Profile

Countertops

Hyundai L&C USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our 2017 Hyundai ******** with less than ***** miles on it, in because the oil light was coming on 2500 miles before the scheduled oil change. The dealership told us that there was a recall on the engine in my car because of the issue of burning oil. We were advised that we had to go through specific steps to qualify for the engine replacment. First we had to drive the car 1000 miles and return for the service department to check the level on the oil. When we did this it was found that we were down a little over 1 quart. They topped the oil off and told us we had to drive another 1000 miles and come back for the oil level to be checked again. We did this and were still down a little over 1 quart. After this we were told we had to have a complete engine clean, which cost us 600$, we did this and were told again that we had to drive the car an additional 1000 miles and come back for another oil level check. When we returned it was found that the engine was down over two quarts of oil. So the problem had gotten worse. The dealership infomed us that they would put the paper work in for an engine relacment. We waitied a month to hear something and never did, so we went back up and requested an update. We were told then that the request had been denied but they were going to refile. We waiting another three weeks with no word so we went back up and were told once again that the request was denied. When speaking with the managment of the dealership we were told that ****** is now denying most claims unless something catastrophic occurs and we can attempt to refile after returning to the dealership for engine noise tests and then they will refile the claim, only if the noise is extreme. So here we are sitting with a car that now has a bigger problem than it originally had and a company that refuses to replace an engine that they know to be faulty.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to complete a warranty on a sink that I purchased in 2016 that is still under warranty timeframe. The sink has several cracks and it getting to a point of smelling because food and particles are staying inside of the cracks. I have called Hyundai 4 times, every week, in the past month to their warranty department and the only option is to leave a message. One of the times I spoke to an operator who took down my message and shared they only have one person working on warranty claims. In my last message on voicemail I stated that if I do not get a call back by the end of the week (which was last week) that I would file a claim with the BBB.

Hyundai L&C USA is NOT a BBB Accredited Business.

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