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Business Profile

Storage Units

Guardian Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account for two storage units and they allowed another individual to come change information to my account. Then I didn’t hear anything until I got a letter from a debt collector. I need to speak with someone to get this resolved.

    Business Response

    Date: 03/03/2023

    [BBB Transcription via Mail]

    *** ***** 
    General Manager 
    Guardian Self Storage 
    1050 Stewart Rd 
    Monroe, MI 48162 
    Better Business Bureau Northwestern Ohio and Southeastern Michigan, Inc 
    Integrity Place -7668 King's Pointe Rd 
    Toledo, Ohio 43617 
    RE: Case # ******** **** ****** 
    In response to the letter of complaint. 
    **** ****** rented storage unit *** from us on May 14th, 2019. 
    No payments were made on this unit after May 14th,2019 
    There was never a name change done on this unit. 
    We cannot legally do that without Mr. ****** signing off the unit. 
    After several attempts to contact Mr. ******, 
    the unit sold at auction for $10.00 on November 21st 2019. 
    The remaining amount of $570.00 was sent to a collection agency. 
    We can provide documentation that our statement is factual. 
    Sincerely, 
    *** ***** 
    General Manager 
    Guardian Self Storage 


Guardian Self Storage is NOT a BBB Accredited Business.

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