Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2023 I dropped a quilt off at Keepsake quilting for ************************* owner of Nobody's perfect quilting to pick up and do a long arm quilting job. We discussed what I wanted done pattern, thread color etc. This was in the presence of the shop owner and her assistant.On 9/29/2023 she texted me said quilt was done I could pick it up. 9/30/2023 went to Keepsake quilting to pick up quilt to my horror it was quilted with dark blue or black thread on a white background which she was told cream thread. Called ****************** asked why she did this she claims I told her to which I did not. I asked her to show me the invoice stating navy thread she did not claimed she forgot it.She admitted she wrote the invoice not **** told her she ruined the quilt which she did. I took back the $96.00 I paid for her services and told her to pay me for my materials cost of over $300.00. She did pay that but took the quilt. As she ruined the quilt she should pay for damages and not get the ************ quilt was being sold for $900.00 I want the quilt back. I tried calling ****************** she now has me blocked and she removed me from her ******** account. Clearly she made the mistake purposely as she said to me" the quilt will stay at my house my husband loves it". She then grab the quilt and locked it in her car

  Business Response

  Date: 10/15/2023

  I have read the complaint filed by ************************* regarding a quilt she had longarmed by ************************** It is unfortunate that this misunderstanding has occurred between the two individuals. ************************* and ************************* met at the quilt shop,Keepsake Quilts in Mt Pleasant to discuss the transaction of the longarming service in August. All transactions between the customer and the longarming service are not part of Keepsake Quilts in any way. It is strictly a location to meet, drop off, and pick up quilts. We are not in any way, a part of the longarming business, this includes the taking orders or listening to the customers desires for the longarming wishes. My employee, nor I, took part in this transaction, nor did we hear any of the details discussed in any way,between ************************* and *************************.  Keepsake Quilts is only a drop off and pick up location for multiple longarm service providers and we gain nothing for this service.
  All discussion about the issues of this quilt took place outside of the shop after the quilt was picked up and it was found to be unsatisfactory. We are not part of the monetary discussion in any way from the beginning to now. 

  Any further discussion, please contact me at **************

  ***************************

  Keepsake Quilts